Myers-Holum · 3 months ago
MHI Talent Solutions | Business Systems Manager (Retail/eCommerce)
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
3+ years expMyers-Holum is seeking a Business Systems Manager focused on retail and eCommerce to manage the administration and support of NetSuite and integrated retail systems. The role involves optimizing backend operations, maintaining data accuracy, and ensuring seamless system performance across omnichannel retail workflows.
Information TechnologySoftware
Responsibilities
Collaborate with internal teams and external NetSuite implementation partners to support configuration, data migration, testing, and go-live activities, ensuring alignment with retail operations and omnichannel processes
Administer, configure, and maintain NetSuite, with a focus on modules related to Sales Orders, Inventory, Fulfillment, Payments, and Customer Records
Monitor and troubleshoot order flow and transaction syncing across eCommerce (Shopify), OMS, POS(Shopify), and fulfillment systems, addressing data integrity and system errors promptly
Manage user roles and access controls across systems supporting retail and DTC operations
Partner with IT and third-party vendors to support and maintain integrations with Shopify, 3PLs, POS, Salesforce, OMS, and other platforms
Build and maintain custom workflows, saved searches, dashboards, and reports tailored to retail performance, order lifecycle tracking, and inventory management
Collaborate with eCommerce, operations, and merchandising teams to identify and implement process improvements that enhance customer experience and operational efficiency
Contribute to the deployment of new modules or features within NetSuite to support retail business needs (e.g., returns processing, multi-location inventory, promotions)
Provide day-to-day application support for business users across Retail, eCommerce, Customer Experience, and Operations
Develop and maintain SOPs and training materials, and lead onboarding or refresher sessions to maximize user adoption of tools and best practices
Serve as a NetSuite subject matter expert for retail-related workflows and data structures
Partner with third-party implementation and development teams to support system rollouts, custom integrations, and performance tuning across NetSuite, Shopify, OMS, and 3PLs
Participate in business requirements gathering, UAT (User Acceptance Testing), and post-go-live support phases
Monitor and improve data flow between systems, ensuring alignment of product data, order data, fulfillment status, and customer records
Maintain data accuracy and completeness across retail platforms, including item catalog, pricing, promotions, SKUs, and channel-specific attributes
Create and maintain reports and dashboards to support retail KPIs, such as sales performance, return rates, fulfillment rates, and channel profitability
Assist with audits, reconciliations, and compliance reporting as required
Qualification
Required
Bachelor's degree in Information Systems, Business, Retail Management, or a related field—or equivalent experience
3–5+ years of experience as a NetSuite Administrator or Business Systems Analyst, preferably in retail, fashion, or consumer goods
Proven experience supporting Shopify eCommerce platforms and Shopify retail POS systems
Experience integrating and troubleshooting systems used in omnichannel retail operations, such as OMS, WMS, and 3PLs
Strong knowledge of NetSuite ERP, especially Order Management, Inventory, CRM, and Fulfillment workflows
Familiarity with SuiteScript, SuiteFlow, and NetSuite customization tools
Working knowledge of EDI, API integrations, and retail-specific data flows
Understanding of retail lifecycle workflows including pricing, promotions, returns, and channel-specific fulfillment
Excellent communication and collaboration skills with both technical and non-technical stakeholders
Ability to manage multiple projects and deadlines in a fast-paced retail environment
Strong problem-solving skills and a continuous improvement mindset
Preferred
NetSuite Certified Administrator or ERP Consultant certification (preferred)
SQL or other reporting/query tools is a plus
Company
Myers-Holum
Myers-Holum, Inc. (MHI) is an enterprise data integration company with national coverage and deep technical skills.
51-200 employees
H1B Sponsorship
Myers-Holum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (6)
2022 (7)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
Knute Holum
Executive VP and Co-Founder
E
Elaine Chin
Controller
Recent News
2025-09-12
Built In NYC
2024-04-07
2022-01-15
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