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AVE by Korman Communities · 3 months ago

Guest Services Representative (Part-Time)

Florham Park, New Jersey

Part-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

AVE is a hospitality-driven real estate brand focused on luxury flexible-stay apartment communities. They are seeking a Guest Services Representative who will be responsible for providing exceptional service to residents and guests, ensuring their needs are met and expectations exceeded.

Building MaterialCommunitiesLeisureReal EstateTravel

Responsibilities

Anticipate and address residents' needs and urgently follow up on any questions or concerns as needed

Keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met

Communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions

Communicate internally through coordination with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders

Responsible for day-to-day operations at the community, such as creating key cards, logging packages, check-in and check-out procedures, servicing the coffee station, and more

Develop and maintain positive and professional relationships and actively contribute to the team achieving AVE's business goals

Help residents and clients with directions and recommendations for points of interest in your area

Assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients

Qualification

Customer service experienceHospitality industry experienceInterpersonal skillsCommunication skillsOrganizational skillsDetail orientationMulti-taskingCommunitySales assistanceIndustry systems knowledgeProblem-solving skillsTeam playerFlexibility

Required

Must have face-to-face customer service experience

Strong interpersonal and relationship building skills

Professional verbal and written communication skills

Detail orientation and excellent organizational skills

Ability to problem solve as well as proactively alleviate potential resident concerns

Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus!)

Ability to work independently as well as in a team environment

Must be available to work Saturdays 3:00pm to 11:00pm with flexibility to cover additional shifts as requested

Preferred

Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred

Benefits

Fun, positive, and collaborative work environment

Robust training program and ongoing professional development opportunities

Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)

Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only)

Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)

Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)

A career home! Tons of potential for long-term career advancement within a rapidly expanding organization