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Wedbush · 3 months ago

Senior Analyst, Service Desk

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$100K/yr - $120K/yr

10+ years exp

Wedbush Securities is one of the largest securities firms and investment banks in the nation, providing innovative financial solutions. They are seeking a Senior Service Desk Analyst to lead the IT support team, resolving complex technical issues and developing service desk policies to ensure high-quality service delivery.

BankingConsultingFinancial ServicesWealth Management

H1B Sponsor Likely

Responsibilities

Develop and implement service desk policies, procedures, and standards to ensure efficient and effective IT support services

Analyze service desk performance metrics and generate reports to inform strategic decisions and continuous improvement initiatives

Manage escalated technical issues, coordinating with cross-functional teams to resolve complex problems

Analyze systematic information systems issues and implement solutions that impact business operations

Analyze current IT Resources support procedures implement changes that impact management policies

Advice management in planning, purchasing and negotiation of agreements with vendors

Perform other tasks and duties as required and assigned

Qualification

Technical troubleshootingITSM toolsITIL practicesCustomer serviceLeadership abilitiesIndependent judgmentCommunication skillsTime managementMentoring

Required

Bachelor's Degree from an accredited University, preferably in Computer Science or other related fields

10+ years helpdesk experience

Strong technical troubleshooting skills

Familiarity with ITSM tools and ITIL practices

Ability to analyze and resolve complex support issues

Effective leadership, communication, and customer service abilities

Combined with solid time management, independent judgment, and the capacity to mentor others and improve support processes

Ability to work in a constant state of alertness and safe manner

Benefits

Comprehensive medical, dental, and vision coverage with multiple health plan options for you and your family

Health Savings Account with company-sponsored contributions

Flexible Spending Accounts (FSA) traditional and dependent care

Pre-Tax Commuter Benefits

401(k) plan with discretionary, competitive company matching and profit-sharing contributions

Tuition reimbursement up to $5,250/year

3 weeks of Paid Time Off

2 weeks of Paid Sick Time (may vary by location)

10 Paid Holidays

Charitable Donation Matching Contributions

Paid Leave (Parental Bonding, Military, Jury Duty, Volunteer Time Off, Disability, etc.)

FINRA License Sponsorship

Travel & Employee Assistance and Employee Discount Programs

Company

Wedbush

Glassdoor3.4

Wedbush Securities is the largest subsidiary of Wedbush Financial Services.

Founded in 1955

Los Angeles, California, USA

501-1000 employees

https://www.wedbush.com

H1B Sponsorship

Wedbush has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)