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Continental General · 1 week ago

Solutions Delivery Manager - Policy Administration

Austin, TX

Full-time

Hybrid

Senior Level

$150K/yr - $165K/yr

7+ years exp

Continental General is a growing company dedicated to helping others through insurance solutions. They are seeking a Solutions Delivery Manager - Policy Administration to lead the delivery of cloud-native technology solutions focused on policy administration and claims processing, leveraging AWS services and AI technologies to transform operations.

Customer ServiceInsuranceRetirementService Industry

Hiring Manager

Joanna A.

Responsibilities

Lead AWS cloud-native implementations for policy administration and claims processing systems

Design and deliver serverless architectures using AWS Lambda, API Gateway, and EventBridge

Implement microservices-based solutions leveraging Amazon ECS/EKS and AWS Fargate

Drive containerization initiatives and orchestrate deployments using AWS native services

Ensure solutions maximize AWS Well-Architected Framework principles

Spearhead AI/ML initiatives using Amazon SageMaker for claims fraud detection and automated adjudication

Implement intelligent document processing using Amazon Textract and Comprehend for policy and claims documents

Deploy predictive analytics models for risk assessment and claims forecasting using AWS AI services

Leverage Amazon Bedrock and generative AI for customer service automation and policy recommendation engines

Build ML pipelines for continuous model training, deployment, and monitoring

Guide architecture decisions leveraging AWS managed services (RDS, DynamoDB, S3, Kinesis)

Implement event-driven architectures using Amazon EventBridge and SNS/SQS

Ensure solutions utilize AWS security best practices including IAM, KMS, and AWS Security Hub

Drive Infrastructure as Code adoption using AWS CDK and CloudFormation

Serve as the primary technology partner for policy administration and claims business units

Translate complex business requirements into cloud-native, AI-enhanced technical solutions

Partner with business leaders to identify AI/ML use cases for process automation and decision support

Champion data-driven decision making through AWS analytics and business intelligence tools

Lead and mentor a team of 5-10 cloud engineers and technical analysts

Build team expertise in AWS services, cloud-native development, and AI/ML technologies

Foster a culture of cloud-first thinking and continuous experimentation with emerging AWS services

Coordinate with AWS solution architects and support teams for optimal resource utilization

Implement AWS monitoring and observability using CloudWatch, X-Ray, and DataDog

Ensure 99.9%+ availability through multi-AZ deployments and AWS auto-scaling capabilities

Optimize AWS costs through Reserved Instances, Savings Plans, and right-sizing initiatives

Implement CI/CD pipelines using AWS CodePipeline, CodeBuild, and CodeDeploy

Maintain compliance using AWS Config, CloudTrail, and AWS Audit Manager

Present AWS cloud migration strategies and AI roadmaps to senior management

Collaborate with AWS account teams and solution architects for technical guidance

Manage cloud spending and demonstrate ROI of AWS investments

Facilitate workshops on AI art of the possible using AWS services

Qualification

AWS servicesAI/ML solutionsCloud-native developmentMicroservices architectureInfrastructure as CodePolicy administrationClaims processingCommunication skillsTeam collaborationProblem-solving

Required

Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)

7+ years of technology experience, with at least 3 years in a leadership role within insurance or financial services

Extensive hands-on experience with AWS services including compute, storage, databases, and networking

Proven expertise in cloud-native application development and microservices architecture on AWS

Strong background in implementing AI/ML solutions using AWS AI/ML services (SageMaker, Bedrock, etc.)

Experience with serverless architectures and event-driven systems on AWS

Proficiency in Infrastructure as Code using AWS CDK, CloudFormation, or Terraform

Deep understanding of AWS security, compliance, and governance best practices

Experience migrating legacy insurance systems to AWS cloud

Strong knowledge of policy administration and/or claims processing workflows

Excellent communication skills with ability to articulate cloud and AI value propositions

Preferred

AWS Certifications: Solutions Architect Professional, Machine Learning Specialty, or DevOps Engineer

Experience with Amazon Bedrock and generative AI applications in insurance

Knowledge of AWS industry-specific solutions for insurance and financial services

Familiarity with AWS Lake Formation and building data lakes for insurance analytics

Experience with real-time streaming analytics using Kinesis and Kafka on AWS

Background in implementing AWS Contact Center solutions for claims and customer service

Experience with LA&H policy administration platforms

Knowledge of AWS Partner Network solutions for insurance

Benefits

Competitive Salary & Target Bonus Program

Retirement Savings – 401(k) with a company match

Comprehensive Medical insurance through BlueCross BlueShield of Texas. Company-paid dental, vision, short-term & long-term disability, and life insurance.

Work-Life Balance – This role offers 25 days of PTO, 10 paid holidays, and paid volunteer time off.

Flexible Work Options & Perks – Hybrid opportunity, wellness programs, and weekly paid lunch for onsite staff.

Health Savings Accounts (HSA) & Flexible Spending Accounts (FSAs) – Includes a company match for HSAs.