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Coca-Cola Consolidated · 1 day ago

ServiceNow/IDM Administrator II

Charlotte, NC

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Coca-Cola Consolidated is America's largest Coca-Cola bottler, dedicated to building meaningful careers and vibrant communities. They are seeking a highly skilled Senior ServiceNow Administrator to manage the ServiceNow platform, focusing on identity lifecycle management and integration with enterprise IAM systems.

Delivery ServiceFood and BeverageFood DeliveryFood ProcessingManufacturingSales

H1B Sponsor Likely

Responsibilities

Administer, configure, and enhance the core ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center and custom applications to support business needs

Develop and maintain ServiceNow applications, workflows, and automation solutions

Create and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows

Design and implement integrations between ServiceNow and third-party systems (e.g., Active Directory, Azure, SCCM, Office 365, Snowflake, etc.)

Utilize REST/SOAP APIs, MID Servers, Integration Hub, and webhooks to connect ServiceNow with enterprise applications

Develop PowerShell scripts to automate IT tasks, system monitoring, and data synchronization with ServiceNow

Design and implement identity lifecycle processes (onboarding, offboarding, role changes) within ServiceNow

Integrate ServiceNow with IAM platforms (e.g., Okta, Azure AD, Ping, Saviynt, ZertID)

Build and manage access request workflows, access certification campaigns, and entitlement reviews

Ensure compliance with identity governance policies and audit requirements

Partner with cybersecurity, HR, and compliance teams to align identity processes with organizational policies

Qualification

ServiceNow AdministrationIdentity ManagementREST/SOAP APIsPowerShell ScriptingJavaScriptIAM ConceptsITIL FrameworkAgile DeliverySDLCCI/CDMS Azure DevelopmentData IntegrationsServiceNow CertificationsCompliance Standards

Required

3-5 years of experience administering ServiceNow in a large enterprise environment

3+ years of experience implementing or managing identity management solutions within ServiceNow

Proven experience integrating ServiceNow with enterprise applications via REST/SOAP APIs, LDAP, Active Directory, SSO/SAML and cloud identity providers

Proficiency in JavaScript, REST APIs, and ServiceNow scripting

Hands-on experience with PowerShell scripting for automation and system administration

Strong understanding of IAM concepts: RBAC, ABAC, SSO, MFA, provisioning/deprovisioning

Strong troubleshooting skills and ability to resolve complex technical issues efficiently

Knowledge of ITIL framework and IT service management best practices

High school diploma or GED; 2 years of education beyond high school in college or technical school

3-5 Years of Agile Delivery in a Matrixed Organizational Structure

3-5 Years of SDLC and CI, CD experience - Tools, Frameworks and best practices

3-5 Years MS Azure Environment Development experience

2-3 Years MS Azure DevOps operational (pipeline) experience

2-3 Years experience in Domain-specific framework development

3-5 Years of Data integrations and exchange frameworks (jSON, XML, EDI)

[Domain] Specific Experience is Mandatory

Preferred

ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) or HRSD-specific certifications

Experience with ITIL processes and frameworks

Experience with ServiceNow Flow Designer, Integration Hub, and AI Chat Bots

Familiarity with scripting languages like PowerShell, JavaScript and SQL

Knowledge of compliance standards such as SOX

Benefits

401(k) match

Health coverage

Employee stock purchase plan

Company

Coca-Cola Consolidated

Glassdoor3.5

Coca-Cola Consolidated manufactures, markets, and distributes over 300 brands and flavors from The Coca-Cola Company and partners, serving.

Founded in 1902

Charlotte, North Carolina, USA

10001+ employees

http://www.cokeconsolidated.com

H1B Sponsorship

Coca-Cola Consolidated has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (1)