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Applegreen · 3 months ago

QSR Multi-Unit Operations Manager

Township of Hamilton, NJ

Full-time

Onsite

Mid, Senior Level

$80K/yr - $85K/yr

5+ years exp

Applegreen operates over 80 travel plazas across the Northeast and Midwest, providing convenience and a variety of food options. The Plaza Director is responsible for managing the day-to-day operations and long-term profitability of a travel plaza, ensuring customer satisfaction and adherence to brand standards while leading a dedicated team.

Retail

Responsibilities

Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards

Monitor and analyze progress towards targeted financial and performance objectives then implement strategic changes to sustainably maximize performance and profitability

Ensure that each food and beverage concept within the plaza is adhering to the required brand standards

Maintain an engaging work culture of continuous learning, information/skill sharing and professional development, including modeling behavior and fostering a culture of accountability

Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza

Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of plaza leadership

Supervise and manage the plaza leadership team to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports

Ensure compliance with company policies & procedures along with local, state, & federal laws

Handle customer inquiries and complaints in a professional and timely manner

Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance

Ensure seamless, cooperative relationships with business partners, vendors, and the communities

Qualification

Multi-unit leadershipCost controlCustomer satisfactionMicrosoft OfficeServSafe CertificationCoaching skillsChange managementCommunication skillsCollaboration skills

Required

5+ years of proven success in multi-unit or big-box leadership

Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays

Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds

Occasionally attend meetings or travel to support other locations

Utilize computerized software and systems such as Microsoft Office, payroll & time keeping software, inventory management software, and various point-of-sales systems

Passionate about helping people learn and grow their careers

Ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment

Demonstrate excellent communication and collaboration skills

Possess a proven background in maintaining strong cost control and quality standards

Proven ability to drive profitable growth while improving customer and associate satisfaction