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Acrisure · 3 months ago

Customer Service Representative - Joint Health Insurance Fund

111 S Wood Ave, Ste 400 & 430 - ISELIN, NJ

Full-time

Hybrid

Entry Level

$65K/yr - $70K/yr

2+ years exp

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. The Customer Service Representative - Employee Benefits provides prompt, accurate, and courteous support service to clients and account teams, requiring a background in employee benefits and strong project management skills.

Financial ServicesInsuranceInsurTech

Responsibilities

Monitor incoming member calls and client email accounts receiving customer service requests related to eligibility and claim concerns

Assist Account Management Team with day-to-day administrative needs, such as claims and billing resolution, and other service-related items

Manage benefits enrollment and terminations as needed, including COBRA qualifying event notifications in carrier/vendor portals

Investigate and resolve complex issues with both carriers and clients, including claims and billing resolution, provider inquiries, provider referral issues and other administrative issues

Assist with billing audits and reconciliation

Assist with HRIS/Ben Admin system implementation, renewal updates and testing

Assist with processes incoming Broker of Record letters, gather new client benefit information, add policy and commission structure to agency management system

Assist with new carrier and plan implementations

Review policies and contracts for accuracy

Responsible for printing/binding of sales and renewal presentations and coordination of enrollment kit orders

Prepare client mailings, including birthday/holiday gifts

Assist with organizing client health expos and wellness events

Schedule and coordinate internal and external meetings

Create, organize, and maintain specialized, confidential and other office files or filing systems

Assist other functional areas and agency personnel as time permits

Qualification

Employee benefits experienceInsurance industry knowledgeMS Office proficiencyMulti-tasking skillsProject management skillsAttention to detailCommunication skillsOrganizational skillsTeamworkFlexibility

Required

High School Diploma or the recognized equivalent is required

Minimum of 2 years' experience in the employee benefits and/or insurance industry

Minimum of 2 years' experience in a fast paced, professional office setting

Proficiency in MS Word, Excel, Outlook, Internet, Adobe Acrobat and PowerPoint

Strong attention to detail and proofreading skills

Ability to produce high quality work in a fast-paced environment

Work as a team member to achieve department goals and overall company goals

Strong multi-tasking, organizational, communication and grammatical skills

Ability to take direction and work independently of continuous supervision and stay focused on the project at hand

A positive outlook and desire to learn and grow with the organization

Excellent communication skills with the ability to provide clear, concise and accurate information in a written and verbal format

Strong organizational skills with the ability to prioritize projects according to deadlines and urgency

Flexibility, willing to 'wear many hats' and assist team members in any other capacity relating to client services

Preferred

Previous insurance experience is preferred

Benefits

Competitive Compensation

Industry Leading Healthcare

Savings and Investments

Charitable Giving Programs

Opportunities for Growth

Parental Leave

Generous time away

Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.