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evermore · 3 months ago

Sr Manager/Assoc Director, Merchants & Payments

United States

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

$161K/yr - $193K/yr

7+ years exp

Soda Health is a technology company focused on administering Smart Benefits to improve health outcomes for individuals. The role involves managing relationships with issuing banks and payment processors, executing financial integration projects, and ensuring the successful launch of new card programs.

Health CareInformation TechnologyMedical

No H1B

Responsibilities

Own the day-to-day relationship between Soda Health and both our issuing bank and our payment processor, acting as their primary point of contact for all matters

Execute highly strategic large-scale financial integration projects that involve multiple high-profile external partners. Ensure all relevant stakeholders both internally and externally receive timely and accurate information regarding project status, risks, timelines, etc

Own critical pieces of implementation for new card programs, including:

Conducting Know Your Business (KYB) / Due Diligence for new programs and ensuring Anti-Money Laundering (AML) Compliance

Establishing payment flows (some novel) for new programs and ensuring all necessary configurations and documentation are in place with our bank and processor

Navigating agency review processes for government programs

Obtaining all necessary approvals for program launch

Manage external relationships with clients and vendor partners at an A+ level and maintain flawless execution of ongoing operational functions, including:

Vendor / Issue Management

Fraud Investigations

Dispute Management

Collections and Recovery

Collateral Review

Maintain crisp internal and external process documentation, as well as hyper-organized client documentation (collateral, regulatory forms, approvals, etc.)

Establish strong relationships with internal stakeholders, including Product, Engineering, Account Management, Implementation, Legal & Compliance, Finance, and other key business partners. Act as a liaison between these groups and ensure comprehensive and timely communication of projects to all relevant stakeholders

Gain a deep understanding of Soda Health’s existing tools and program management infrastructure, which will allow you to develop strategies to improve our program efficiency, drive the implementation of new solutions, and ensure updated processes are aligned with internal stakeholders and external partners

Act as a key thought partner with Product and Engineering to ensure new roadmap items are scoped appropriately with buy-in from our bank and processor to enable operational excellence when delivered

Qualification

Financial integration projectsPayments processingRelationship managementProcess efficiencyProject managementCommunicationAttention to detailTeam collaboration

Required

7-10+ years of experience working in fintech, banking, finance, payments processing, or a related field

Ability to get up to speed quickly and execute with quality and autonomy within your first 1-2 months

Relentless pursuit of process efficiency without sacrificing quality

Demonstrated experience owning positive and productive relationships with external partners/vendors, preferably in the banking, finance, or fintech space

Ability to manage multiple projects and deliver against deadlines with different teams

Self-starting builder who is results-oriented, can embrace ambiguity, and thrive in a fast-paced environment

Strong and concise communicator who can break down complex topics to drive decision making and stakeholder buy-in

Ability to balance a strong attention to detail with being able to think strategically

Commitment to building a diverse culture that is highly collaborative, strives to set and achieve goals together, and embraces transparency, innovation, and accountability

Bachelor's degree or similar experience preferred

Legal authorization to work in the US is required

All offers for employment are contingent upon successful completion of a background check

Benefits

Medical, Dental, and Vision insurance with 90% paid employer premium contributions for all tiers

100% Employer Paid Short-Term & Long-Term Disability

100% Employer Paid Basic Life Insurance Policy

Employee Assistance Program (EAP)

401(k) Program

Discretionary PTO

Paid holidays

Parental Leave

Flexible work schedule within core hours

Work anywhere in the USA as we are a fully distributed team from coast to coast

Company

evermore

evermore is a technology company that administers Smart Benefits to connect people to products and services they need, when they need them, so they can live healthier lives.

Founded in 2021

Chicago, Illinois, USA

51-200 employees