Senior Product Manager AI Experiences, Support Products jobs in United States
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Adobe · 1 day ago

Senior Product Manager AI Experiences, Support Products

positionSan Jose, CA
timeFull-time
remoteOnsite
senioritySenior Level
money$126K/yr - $240K/yr
date7+ years exp

Adobe is dedicated to changing the world through digital experiences, and they are seeking a Senior Product Manager to help craft the future of intelligent customer support. In this role, you will lead efforts to transform the self-service experience, build AI-powered solutions, and directly impact customer resolution and satisfaction.

Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Define product strategy, roadmap and execution for your area
Bring insights and industry trends to improve the product experience
Translate customer needs and business goals into clear, actionable requirements
Use data and insights to influence product decisions and our measures of success
Partner closely with engineering and design to deliver high-quality products at scale
Champion cross-functional alignment and collaboration with partners across the organization
Be a strong voice for the customer in all product decisions

Qualification

Product managementAI/ML product developmentCustomer support expertiseData-informed decision makingTechnical foresightBias for actionCommunicationCollaboration skillsProblem-solving

Required

Bachelor's degree or equivalent with 7+ years of product management experience
Expertise in the customer support domain, ideally building AI/ML-powered products
Deep customer appreciation, with a passion for solving real user problems!
Experience leading zero to products as well as scaling mature products
Strong technical foresight, with a background in platform and systems thinking
Excellent communication, collaboration and influencing skills across technical and non-technical teams
A bias for action and the ability to disambiguate problems setting clear direction for the team
Data-informed ideas, with experience using metrics to guide decision making and measuring success
A builder's mentality – pushing the boundaries of innovation while delivering business impact!

Preferred

MBA preferred

Benefits

Long-term incentives in the form of a new hire equity award

Company

Adobe

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Adobe is a software company that provides its users with digital marketing and media solutions.
dateFounded in 1982
location
San Jose, California, USA
people-size10001+ employees
web-link
http://www.adobe.com

H1B Sponsorship

Adobe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)

Funding

Current Stage
Public Company
Total Funding
$2.5M
Key Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M

Leadership Team

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Shantanu Narayen
CEO
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Dan Durn
Chief Financial Officer
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Recent News

GlobeNewswire
Halper Sadeh LLC Encourages TBN, ALEX, CFLT, SEMR Shareholders to Contact the Firm to Discuss Their Rights
2026-01-18
Sramana Mitra
Cloud Stocks: For Adobe, is the Semrush Acquisition Enough?
2026-01-18
Techmeme
Adobe's stock has slumped more than 45% since the end of 2023, reflecting analyst concerns over the threat of AI-driven disruption to SaaS companies (Ryan Vlastelica/Bloomberg)
2026-01-17
Company data provided by crunchbase