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Metropolitan Transportation Authority · 1 day ago

Advanced Agile Coach

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$128K/yr - $151K/yr

8+ years exp

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people. They are seeking an experienced Agile Coach to guide and support Agile adoption and delivery excellence across its Agile product teams, focusing on fostering a culture of continuous improvement and collaboration.

Transportation/Trucking/Railroad

Responsibilities

Provide direct coaching and hands-on support to Agile delivery teams, including Scrum Masters, Product Owners, developers, testers, and business analysts

Guide teams in the effective use of Agile frameworks such as Scrum, Kanban, and Agile at scale practices appropriate to their context

Help product teams identify and remove impediments, improve team dynamics, and establish healthy Agile rhythms (e.g., sprint planning, daily stand-ups, reviews, and retrospectives)

Assess team Agile maturity levels using defined metrics and qualitative feedback; co-create improvement plans tailored to each team’s needs

Promote self-organizing teams and facilitate the development of Agile mindsets through observation, feedback, and continuous learning cycles

Help teams adopt Agile engineering practices, including test automation, continuous integration, trunk-based development, and DevOps practices

Design and deliver training sessions, basecamps, and workshops to upskill team members on Agile principles, roles, and practices

Facilitate Agile ceremonies and team workshops as needed, such as value stream mapping, story mapping, team charters, and working agreements

Coach delivery teams on managing dependencies, risks, and shared backlogs across workstreams or programs

Help teams and release trains improve visibility, flow, and predictability using Agile metrics such as velocity, throughput, WIP, and cycle time

Introduce and refine meaningful Agile metrics to drive transparency, inspect-and-adapt cycles, and performance improvement

Collaborate with product teams to identify opportunities for continuous improvement through retrospectives and feedback loops

Use data to help teams experiment, iterate, and measure the impact of process changes and delivery improvements

Act as a trusted partner to Product Owners and delivery managers in improving backlog health, prioritization, and stakeholder engagement

Engage with non-technical business partners to educate and align expectations with Agile delivery processes

Provide feedback and insights to leadership and transformation leads on systemic issues, coaching needs, and adoption progress

Guide teams in the effective use of Agile tools such as Jira and Confluence, ensuring consistent workflows and reporting

Support the configuration and usage of boards, dashboards, and reports to enhance team transparency and delivery tracking

Foster a culture of collaboration, trust, psychological safety, and accountability within and across teams

Act as a role model for Agile values and behaviors, promoting mindset shifts necessary for sustained Agile adoption

Provide practical hands-on mentoring to existing COE Coaches, Product Owners, and team members of new and existing Agile teams

Evolve and maintain the Agile Maturity Assessment model, assess team performance and Agile maturity, and report findings

Lead and participate in Agile communities of practice. Prepare and/or update organization-wide Agile artifacts and methodology documentation

Help iterate on and provide recommendations to advance the Agile Transformation Roadmap

Ensure Agile metrics are being tracked and monitored for indications of potential problem areas and assist teams in identifying and implementing solutions to address the problems

Oversee the coaching and planning of multiple high-performing Agile development teams across the MTA

Performs other duties and tasks as assigned

Observing the work performed by the contractor

Reviews invoices and approves them if the work meets contractual standards

Addressing performance issues with the contractor when possible

Escalating issues to other parties as needed

Qualification

Agile CoachingAgile TransformationScrumKanbanSAFeDevOpsCI/CDJiraConfluenceCommunication SkillsProblem-SolvingCollaborationAttention to DetailCritical Thinking

Required

Education: Bachelor's degree and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree

Agile Coaching and Transformation experience

Minimum of 8 years of practical Agile experience

Strong understanding of Agile concepts, including Scrum, Kanban, Product Ownership, and Agile Scaling

Experience as a hands-on organizational change agent working across multiple teams

Experience with assisting leadership and team members with removing barriers and embracing transformation by assisting each division to the standardized approach, and solutions to becoming Agile

Experience with building a Continuous Delivery Pipeline with DevOps culture, empowering a Lean Portfolio, and clearly understanding what it takes to successfully implement Agile frameworks in the enterprise (starting with teams' / Program levels and scaling up to Large Solutions and Portfolio levels)

Expert understanding of technical concepts

Expert in process-focused execution, having successfully driven technical programs for enterprise products in a fast-paced environment

Expert ability to collaborate and coordinate with enterprise customers and/or business unit users

Expert knowledge of business analysis and project management concepts and tools

Expert knowledge of product lifecycle management concepts

Expert knowledge of IT service development concepts

Knowledge of Jira and Confluence

In-depth knowledge of current and emerging technologies at a strategic level

Demonstrated ability to support teams, provide coaching, and provide direct feedback

Expert in active listening, attention to detail, customer service, prioritization, and problem-solving skills

Expert in working independently and strategically

Expert in identifying and analyzing risks and developing effective mitigation strategies

Expert technical knowledge and diverse skillset to understand various technologies, systems, and potential risks

Expert in critical thinking, problem-solving, and decision-making skills

Expert in interpersonal and verbal, and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers

Expert in managing multiple projects simultaneously and prioritizing tasks based on urgency and impact

Extensive hands-on experience with related tools

Expert experience with working under pressure and meeting deadlines individually and collaboratively. Thinks logically, assesses problems, and is results oriented

Expert in identifying complex business and technology risks and associated vulnerabilities

Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical)

Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers

Preferred

Master's degree in the related field, Agile coaching, and a minimum of 3 years leading agile transformations

Certification(s): Requires at least one certification in the current platform/domain/technical skill. Possible certifications could be, but are not limited to: Certified Product Manager, PMI Agile Certified Practitioner (PMI-ACP), Certified Agile Project Manager (IAPM), ICAgile Certified Professional - Agile Project Management (ICP-APM), SAFe 5 Agilist (SA), SAFe Product Owner/Product Manager, Project Management Professional (PMP), Certified Change Management Professional (CCMP), Business Relationship Management Professional (BRMP), Certified Business Analysis Professional (CBAP)

Familiar with DevSecOps tools and techniques such as modern IDE's, GitHub, containerization, everything as code, and zero-trust

Certifications including or equivalent to Scaled Agile Framework – SPC – Scrum Alliance – CST - ICAgile - Equivalent Expert / Senior Coaching Certifications

Company

Metropolitan Transportation Authority

Glassdoor3.6

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.

Founded in 1834

New York, NY, US

10001+ employees