Coupang · 1 day ago
Staff Unified Communications & Collaboration Engineer
Seattle, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$138K/yr - $297K/yr
5+ years expCoupang is one of the fastest-growing e-commerce companies with a mission to enhance the future of commerce. The Staff Unified Communications & Collaboration Engineer is responsible for the maintenance and operation of Corporate IT collaboration systems and SaaS tools, ensuring operational excellence and efficiency.
ApparelConsumer ElectronicsConsumer GoodsCustomer ServiceE-CommerceRetailShopping
Hiring Manager
Neha Shrivastava
Responsibilities
Work collaboratively with IT and business team members to resolve technical and business issues
Troubleshoot production issues of different criticalities with appropriate urgency and maintain the application uptime as per defined SLAs
Perform incident resolution against established SLAs and ensure proper documentation (SOP) of the solution procedure. Support production deployments, break-fixes and releases
Proactively identify, diagnose, take corrective action and resolve application system incidents and problems
Participate in planning sessions regarding application, hardware and software changes
Actively engaged in pre- and post- implementation reviews
Perform & oversee the troubleshooting, bug fixing, testing, and production deployment activities
Handle service request queue monitors and fulfill business and product support requests, both on and offline
Collaborate closely with IT team and vendors to understand the architecture and design and as warranted submit change requests for system improvements
Document, communicate and escalate technical issues, manage to resolution and articulate business impact
Comply with and create/update policies and procedures, including standard operating procedure (SOP)
Scripting and automation using tools such as Groovy, Python, Script language, etc
Developing a run book and internal knowledge base for ServiceNow, Jira, Wiki, Groupware, and other SaaS applications
Qualification
Required
Bachelor's degree in IT, Information Security, Computer Science, or equivalent experience
5+ years of hands-on experience in in a dedicated UCC/Collaboration Architecture and Engineering role
Hands on experience with M365, Slack, Zoom and Google Workspace
Deep understanding of writing and managing scripts for platform automation and configuration management (e.g., PowerShell, Python, or equivalent)
Strong understanding of networking fundamentals as they relate to voice and video quality (e.g., QoS, latency, jitter)
Preferred
Comprehensive knowledge of advanced telephony/voice technologies, including SIP, SBCs, and direct routing configurations
Proficiency with Zoom Phone deployment and management (including high-scale provisioning), Zoom Rooms architecture, and advanced security/compliance configuration for Meetings and Webinars
Expertise in Slack Enterprise Grid management, advanced security policies (DLP, eDiscovery), third-party app management, and automation using Slack APIs
Certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, Zoom Phone Admin, or equivalent
Benefits
Medical/Dental/Vision/Life, AD&D insurance
Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
Long-term/Short-term Disability
Employee Assistance Program (EAP) program
401K Plan with Company Match
18-21 days of the Paid Time Off (PTO) a year based on the tenure
12 Paid Holidays
Paid Parental leave
Pre-tax commuter benefits
MTV - [Free] Electric Car Charging Station
Company
Coupang
Coupang is an e-commerce platform that offers a wide variety of products, including apparel, electronics, and home goods.
10001+ employees
H1B Sponsorship
Coupang has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$3.42BKey Investors
SoftBank Vision FundSoftBankBlackRock Private Equity Partners
2021-03-11IPO
2021-01-01Post Ipo Equity
2018-11-20Private Equity· $2B
Leadership Team
G
Gaurav Anand
Chief Financial Officer
Harold Rogers
General Counsel and Chief Administrative Officer
Recent News
KoreaTechToday - Korea's Leading Tech and Startup Media Platform
2026-01-06
Company data provided by crunchbase