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Brighton Jones · 3 months ago

Learning Program Manager

Seattle, WA

Full-time

Onsite

Mid Level

$98K/yr - $145K/yr

3+ years exp

Brighton Jones is a purpose-driven, client-focused team committed to helping individuals live richer lives. The Learning Program Manager is responsible for delivering and sustaining role-specific training programs to enable teammates to build the necessary skills for their current roles and career advancement, while also managing program delivery and facilitating collaboration across the organization.

Financial Services

Growth Opportunities

Responsibilities

Provide subject matter expertise, context, and content direction for assigned programs, working in partnership with the Learning Design Manager on instructional design and development

Contribute to training content through writing, feedback, or editing

Facilitate both virtual and in-person training sessions tailored to PCFO roles, including onboarding, foundational training, skill enhancement, and role progression. May take on additional facilitation responsibilities to support L&TD programs as needed

Manage programs with clearly defined learning objectives and measurable learner outcomes

Identify and manage additional program facilitators ensuring they understand and are prepared for facilitation duties

Implement feedback loops to assess training impact and ensure content remains aligned with operational and client service needs

Use learning management systems (LMS) to track participation, progress, and completion, and to surface insights for continuous improvement

Partner with PCFO Coach, team leads, pod trainers, practice managers, and Client Service Operations to identify training needs, performance trends, and skill gaps

Participate in learning strategy discussions and governance groups to help shape content priorities and rollout sequencing

Lead a training advisory group composed of SMEs and practice leaders

Participate in cross-functional initiatives and process updates to stay connected to how the work is done, bringing key learnings into the learning environment

Mentor and support a team of pod trainers across multiple locations, ensuring consistency and quality in training delivery

Facilitate regular meetings to align on program updates, share best practices, and discuss real-time feedback from the field

Equip the trainer network with current materials, methodologies, and expectations informed by operational and practice-level insights

Design and coordinate continuing education experiences (e.g., webinars, workshops, and learning sessions) to support growth and retention

Partner with PCFO Coach, practice management, and Client Service Operations to identify emerging training needs and deliver timely, targeted content through Brighton Jones University

Regularly assess and refine ongoing learning opportunities to match evolving organizational needs

Stay updated on industry trends, tools, and best practices related to adult learning and role-based training

Maintain strong connections with the teams and functions for which training is developed to ensure content is aligned with real-world needs

Provide coaching and guidance to employees and managers to help reinforce training and foster on-the-job learning

Qualification

Training program developmentInstructional design principlesData analytics for trainingELearning toolsAdult learning theoriesCommunicationCollaborationAdaptabilityStrategic thinkingPresentation skills