Columbia University Irving Medical Center · 3 months ago
Exec Director, Onboarding Serv
New York, NY
Full-time
Onsite
Director/Executive
$215K/yr - $225K/yr
10+ years expColumbia University Irving Medical Center is seeking an Executive Director of Onboarding Services to lead the provider onboarding experience across the Vagelos College of Physicians and Surgeons. The role involves strategic planning, continuous improvement, and collaboration with various stakeholders to ensure a seamless onboarding process for new hires.
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Responsibilities
Establishes the expected standards, policies and procedures for provider onboarding across the enterprise, in partnership with stakeholder groups such as: VP&S executive leadership, clinical leadership and onboarding partners within Columbia and NYP
Leads the optimization of provider onboarding protocols and experience, focused on minimal processing times and successfully acclimating newly hired providers to the Vagelos College of Physicians and Surgeons (VP&S)
Partners with all internal stakeholders to ensure a consistent and efficient onboarding experience
Serves as the lead subject matter expert and is accountable for all provider onboarding activities
Directly manages a team responsible for onboarding providers to Vagelos College of Physicians and Surgeons (VP&S)
Monitors provider onboarding trends, data, and service gaps, leveraging this information to make informed strategic decisions and process improvements
Maintains up-to-date knowledge of regulations and requirements impacting the medical center, its affiliates, and credentialing bodies, including those from government payers and contracted insurance providers
Develops and implements a robust onboarding and integration program in accordance with industry best practices to meet the strategic goals of the organization
Ensures ongoing compliance with local regulatory standards and uses judgement to minimize risks to stakeholders
Leads the development and execution of training initiatives to support secure, efficient workflows and uphold data integrity
Evaluates Service Level Agreements (SLAs) and outcome recommendations made by Sr. Directors and Directors
Collaborates with executive leadership on topics of interest, including industry standards, changes to relevant laws, and matters impacting onboarding
Uses data driven insights to analyze and identify opportunities for improvement onboarding processes, ensuring alignment with VP&S objectives and minimizing inefficiencies
Uses business intelligence to foresee and resolve potential barriers or inefficiencies in onboarding, measuring impact of both technical logistics and customer service
Establishes benchmarks, designs measures of stakeholder satisfaction, and demonstrates impact for all initiatives launched (qualitative and quantitative) in alignment with overarching organizational strategies
Performs regular audits of the Onboarding Office to uphold quality standards and ensure compliance with the organizational and regulatory requirements
Manages and mentors the Onboarding team by promoting accountability, modeling behavior and demonstrating best practices for high levels of customer service, efficiency, and compliance
Promotes professionalism and optimized performance with ongoing coaching, training, and feedback
Contributes to and supports the development of an organizational culture of well-being, accountability, inclusivity and proactivity
Ensures direct reports understand and comply with local, state, federal and regulatory standards, as they apply to their respective job functions
Incorporates feedback into a continuous improvement initiative to make HR transactions more efficient, more accurate, and quicker; collaborate with technical teams as required for the work
Keeps current on all organizational, regulatory compliance and privacy trainings policies and ensures that all staff has successfully completed all required training
Qualification
Required
Master's Degree Management/business administration, HR, healthcare administration, human capital management or related field
Minimum of 10 years in related experience
Demonstrated proficiency in provider hiring requirements and required documentation
Expertise in credentialing protocols, including processes for Centers of Medicare & Medicaid Services (CMS), State Medicaid, and third-party payers
Extensive knowledge and expertise of the health care industry, regulatory compliance requirements for providers, and relevant performance improvement tactics
Strong proficiency and/or understanding of project management, including executing technical and operational project activities with cross-functional teams
Highly skilled at fostering teamwork and collaborative relationships
Exceptional interpersonal skills
Excellent communication skills, both written and verbal
Ability to translate complex data to a simplified format and clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Skilled at balancing and prioritizing competing responsibilities to meet deadlines
Exceptional investigative and analytical skills, with meticulous attention to detail
Strong aptitude for organizing and optimizing time
Preferred
PROSCI or equivalent Change Management Certification
Certification in Lean, Six Sigma, IHI, or other process improvement methodology
Demonstrated experience in leading teams to successfully implement large-scale process improvements
Company
Columbia University Irving Medical Center
Columbia University Irving Medical Center is a clinical and educational enterprise that offers medical, dental, and nursing services. It is a sub-organization of Columbia University.
10001+ employees
H1B Sponsorship
Columbia University Irving Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (433)
2024 (353)
2023 (333)
2022 (370)
2021 (283)
2020 (221)
Funding
Current Stage
Late StageLeadership Team
D
Donna Lynne
Senior Vice President and COO
Recent News
2025-10-17
2025-10-06
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