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Genzeon · 2 weeks ago

Client Partner-healthcare

United States

Full-time

Remote

Senior Level

7+ years exp

Genzeon is a company specializing in IT service consulting within the healthcare industry. The Client Partner is responsible for managing client relationships, ensuring client satisfaction, retention, and growth through effective engagement and solution delivery.

Artificial Intelligence (AI)Data IntegrationGenerative AIHealth CareInformation TechnologyMachine LearningPrivacyRobotic Process Automation (RPA)Robotics

Growth Opportunities

Hiring Manager

Tanushree Das

Responsibilities

Serve as a Trusted Advisor and directly lead and support client relationships, engagement, and implementation delivery

Responsible and accountable equally for client retention and client growth through organic growth, cross-sell and upsell opportunities with specific sales targets

Responsible for delivering promised client outcomes as a part of the client project portfolio implemented by Genzeon

Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents

Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners

Build power point decks for client presentations (QBR's, kick offs, status meetings)

Facilitate joint client-Genzeon leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution

Deliver successful client partnerships that result in high client satisfaction, retention, and growth

Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats)

Driving strategic planning, financial planning, service level management and projects

Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement

Design and develop best practices in client engagement and implementation to deliver industry-leading client experience

Maintaining program/project end-to-end accountability for customer satisfaction and overall delivery excellence for Client Technology

Thought leader in healthcare technology delivery with a client centric focus

Ability to operate and influence at a Senior Leadership level

Experienced manager with a proven track record in successfully delivering healthcare technology to our clients

Must be able to work within a matrix organization – balancing the needs of the customer against firm initiatives and goals

Ability to make decisions in complex situations whilst negotiating with customers to ensure successful outcomes

Manage multiple and diverse program colleagues and stakeholder expectations to deliver infrastructure and capabilities in alignment with customer needs with appropriate transparency

Identify, manage and resolve complex issues, preventing escalations, where possible

Manage, negotiate and resolve project risks effectively

Think strategically and identify opportunities for optimization

Leader and team player – sets example for sub-leads, project managers, business analysts and others to follow

Create an open, honest, accountable and collaborative team environment

Operate as an empowering leader; makes others look great

Flexible, Agile and able to adapt style to deliver

Qualification

Healthcare technology deliveryClient relationship managementProject managementSales strategyData analysisCustomer servicePresentation skillsTime managementDecision-makingTeam leadership