Systems & Methods, Inc. (SMI) · 4 months ago
Bilingual Customer Service Representative-SDU-Work From Home-TX ONLY
United States
Full-time
Remote
Entry Level
$15/hr - $15/hr
1+ years expSystems & Methods, Inc (SMI) is a highly regarded technology producer in the human services field, committed to customer focus and innovation. The Customer Service Representative role involves responding to customer service calls and correspondence, documenting interactions, and processing information according to established procedures. This position requires fluency in English and Spanish, alongside a strong commitment to customer service and operational excellence.
ComputerSoftware
Responsibilities
Responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements
Receiving calls from child support customers and other stakeholders and responding following Standard Operating Procedures and contract requirements
Processing correspondence in accordance with Standard Operating Procedures and contract requirements
Documenting correspondence and contacts in accordance with Standard Operating Procedures and contract requirements
Completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements
Qualification
Required
Fluent in English and Spanish is a must
High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
Knowledge of customer service techniques, including how to handle upset callers
Knowledge of policies and procedures involved in SDU payment processing
Knowledge of child support policies
Knowledge of SMI and state client's child support system
Knowledge of modern office practices, procedures, and equipment
Ability to interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
Ability to maintain accurate and interrelated records
Ability to respond promptly to customer needs
Ability to identify and resolve errors
Ability to work with integrity and ethically
Ability to work independently with little direction
Ability to meet schedules and timelines
Ability to work confidentially with discretion
Ability to communicate effectively, both orally and in writing
Ability to apply interpersonal skills using tact, patience, and courtesy
Ability to work varied schedules and overtime hours, as necessary
Benefits
Work from home!
Paid training!
Set schedule: Monday - Friday between 8:00am CT- 6:00pm CT
Benefits effective after 30 days of employment
401(k)
Gym Membership Reimbursements
Career Growth Opportunities
Exciting, Fun and Supportive Virtual Work Environment
Coworkers Who Feel Like Family
Company
Systems & Methods, Inc. (SMI)
For more than 50 years, Systems and Methods, Inc.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Stone
CEO
Company data provided by crunchbase