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24 Hour Home Care · 3 months ago

Enrollment Coordinator

Riverside, California, United States

Full-time

Hybrid

New Grad, Entry Level

$21.84/hr - $23.89/hr

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Outreach Coordinator is responsible for coordinating services for new families referred by the Regional Centers, serving as the first point of contact, ensuring timely communication, and collaborating with various teams to deliver a high-quality experience.

Health CareHome Health Care

Culture & Values

Responsibilities

Coordinate services for new consumers referred by Regional Centers

Serve as the first line of communication for families, addressing questions and concerns promptly

Maintain relationships with Regional Centers and ensure timely updates on referrals

Conduct intake processes through phone, email, text, or virtual meetings

Track referral progress and document communication in Salesforce

Assist families with provider applications, onboarding, and troubleshooting issues

Follow up with families and providers to ensure a smooth service initiation process

Work closely with Operations and Community Partnerships teams to align consumer needs with agency services

Qualification

Salesforce experienceFluent in SpanishBasic Excel proficiencyMicrosoft Outlook navigationCustomer ServiceOrganizedManaging PrioritiesCommunicationSelf-StarterTeamworkProblem SolvingEmotional IntelligenceAttention to Detail

Required

Must be fluent in Spanish

Experience using Salesforce or a similar CRM platform

Proficiency in basic Excel functions (e.g., data entry, filtering, sorting)

Comfortable navigating Microsoft Outlook for email and calendar management

Communication - Effectively conveys information, ideas, and expectations through verbal, written, and nonverbal methods while actively listening to others

Customer Service - Delivers responsive, respectful, and solutions-focused support to meet customer needs and ensure a positive experience

Organized - Maintains structure, keeps track of tasks and deadlines, and manages time efficiently to meet goals consistently

Self-Starter - Takes initiative without needing direction, proactively identifies needs or opportunities, and follows through independently

Teamwork - Collaborates effectively with others, values diverse perspectives, and works toward shared goals with a cooperative mindset

Identifies and Solves Problems - Recognizes challenges early, analyzes root causes, and develops effective, practical solutions to address them

Manages Competing Priorities - Effectively balances multiple tasks or deadlines, adapts to shifting demands, and maintains focus on what matters most

Emotional Intelligence - Understands and manages one's own emotions and recognizes others' emotions to navigate interpersonal situations with empathy and awareness

Attention to Detail - Produces high-quality, accurate work by carefully reviewing and managing the small elements that contribute to overall success