Lindblad Expeditions · 3 months ago
Inside Sales Supervisor
Orlando, FL
Full-time
Hybrid
Mid Level
$70K/yr - $80K/yr
3+ years expLindblad Expeditions is a pioneer in the Expedition Travel space, known for connecting travelers with extraordinary places. The Inside Sales Supervisor oversees the Inside Sales team, ensuring productivity and exceptional service to travel advisors while managing team performance and implementing efficient processes.
EducationEnvironmental ConsultingTravel
Responsibilities
Supervise the daily activities of the Inside Sales team to ensure productivity and service goals are consistently met
Provide coaching, training, and ongoing feedback to team members to improve performance and product knowledge
Manage task distribution and monitor workloads to ensure team resources are being used effectively
Track and report on team performance metrics, ensuring accountability for meeting KPIs
Support new team member onboarding and skill development
Oversee the handling of travel advisor inquiries, including commission questions, registration, and service escalations
Ensure all interactions with travel advisors are documented accurately using Salesforce and other company systems
Assist the team in identifying new business opportunities within the travel advisor community, with a focus on growing relationships with key accounts and Disney Earmarked partners
Serve as a point of contact for Disney Earmarked and Disney Vacation Club accounts
Support sales initiatives to drive advisor engagement and retention
Ensure adherence to standard operating procedures (SOPs) and service level agreements (SLAs)
Assist with the implementation of new tools and processes to streamline sales operations
Participate in system testing as a representative of the Inside Sales team
Collaborate with other departments, including marketing, operations, and field sales, to ensure smooth communication and alignment
Oversee the administration of the travel advisor discount rate program and educational trip program
Provide resources and updates to international sales partners as needed
Represent Inside Sales at industry events, as required
Perform other duties as assigned
Qualification
Required
BA/BS degree or equivalent experience
3-5 years of experience in sales, customer service, or related field; travel industry experience preferred
Strong organizational and problem-solving skills
Experience using Salesforce or other CRM platforms
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Familiarity with the Seaware reservation system is a plus
Proven ability to supervise and motivate a team in a fast-paced environment
Excellent verbal and written communication skills
Strong understanding of the travel advisor distribution channel; luxury or expedition travel experience a plus
Preferred
Experience with Seaware or similar reservation systems
Knowledge of sales processes and travel industry best practices
Understanding of domestic and international travel markets and consumer behavior
Benefits
Travel benefits for employees and their families.
Voyage of Discovery trips for employees to travel as guests.
Health insurance including Medical, Dental, Vision.
401(k) plan with employer match.
Long-Term Disability, Life & AD&D Insurance.
Flexible Spending Account (FSA) for out-of-pocket medical and dependent care expenses.
Pre-Tax Commuter Benefit.
7-8 Paid Holidays.
2-3 Floating Holiday Options (pro-rated per start date).
Up to 15 days of vacation (pro-rated per anniversary year).
Parental Leave.
Sick/personal days per city & state ordinance.
Pet Insurance discount.
Company
Lindblad Expeditions
Lindblad Expeditions & National Geographic offer authentic exploration
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.03B2025-08-06Post Ipo Debt· $675M
2023-04-17Post Ipo Debt· $275M
2020-08-27Post Ipo Equity· $85M
Leadership Team
L. Dyson Dryden
CFO
Recent News
2025-11-04
Company data provided by crunchbase