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Connection · 3 months ago

Purchasing Support Associate

US-NH-Keene

Full-time

Onsite

New Grad, Entry Level

$18.75/hr - $22.60/hr

Connection is a company that specializes in bridging the gap between people and technology by providing tailored IT solutions. The Purchasing Support Associate role involves providing entry-level support to Sales and Purchasing Teams by facilitating requests and responding to inquiries regarding supply chain issues.

ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware

Responsibilities

Assists with first level responses to both telephone and electronic requests sent to the Purchasing Support Contact Center related to the following case topics and responsibilities per knowledge level: Provides price and availability on new or existing product, license or service offerings

Researches and provides information on orders containing items with overdue ETA’s

Facilitates “Request to Stock” inquiries for customer roll outs or “in stock” web offerings

Facilitates SKU Cancellation Request

Requests and provides information on rejected PO's and discontinued SKU's

Provides general order entry and fulfillment support to Sales Account Managers (AM’s) as needed

Receives individual and group training as available to increase knowledge and productivity

Attends and participates in formal departmental meetings and row-based Team discussions

Performs all other duties or special projects as assigned

Qualification

Microsoft Office SuiteKeying proceduresSupply chain knowledgeCustomer service skillsAnalytical skillsListening skillsNegotiation skillsDetail orientedArticulate communicationProblem solving skills

Required

Basic computer knowledge with ability to operate keyboard for data entry

Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet

A command of JDE keying procedures as well as the use of related sales tools

Familiarity with our Vendor Partners' web portals as well as our internal product availability tools

Customer-oriented, with ability to listen to and anticipate needs of the customer

A general understanding of business philosophies and supporting procedures

A general understanding of supply-chain logic, processes, and the goals they support

Negotiation skills with ability to ensure best possible agreements and service to internal and external customers

Adaptable with ability to switch tasks based on shifting priorities

Analytical with ability to draw conclusions from data, systematic and rational

Detail oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy

Judgment with ability to formulate opinions, compare and decide with good sense

Articulate with ability to express oneself clearly and professionally in written and oral communication

Good listening skills with ability to receive information completely and understand what is being said

Good social skills with ability to build professional relationships with internal Connection departments and our external Vendor and Distribution partners

Good problem solving skills with ability to identify and prevent errors or delays