Royal Caribbean Group · 1 week ago
Senior IT Fleet Superintendent
Miami, FL
Full-time
Onsite
Senior Level
7+ years expRoyal Caribbean Group is a leader in the vacation industry, offering unique travel experiences. They are seeking a Senior IT Fleet Superintendent to develop and sustain shipboard IT programs, ensuring high service levels and guest satisfaction.
Travel
Responsibilities
Point of escalation for IT operational challenges that are complex in nature and require a multi team effort to resolve
Create, execute and maintain the Shipboard IT training & development plans
Create, execute and maintain the Shipboard IT performance evaluation plans (90 day evals, KPIs, etc..)
Define and drive standardized Shipboard IT operational practices
Key participant in the talent acquisition/disciplinary functions related to the Shipboard IT Teams
Analyzes incident, problem & change tickets with a goal of maximizing uptime of systems by eliminating repeat issues
Communicate Shipboard IT operational excellence performance, concerns and successes across all brands through multiple data source reports
Review / coordination / planning of special events requiring shipboard IT participation (First Turns, Charters, Repositioning, Deviations, Dry Docks, Newbuilds, Inaugurals, etc..)
Cultivate and foster active communications/relationships with all Shipboard IT personnel & Shipboard Hotel Operational teams
Proactively reviews shipboard IT Operations and implements, maintains, and updates operational policies (SQM) and procedures (SOPs)
Responsible to ensure all IT staff are in compliance with all relevant governance. SQM, SOX, PCI etc
Evaluate / manage all technology funding requests from shipboard IT to ensure the vessel technology is kept on a constant technology lifecycle
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management
Member of the IT Department Emergency Management Team, coordinating/planning operational changes required during Emergency situations
Oversight and guidance of a complex multi-million support budget across all vessels
Qualification
Required
Bachelor's degree in computer science or similar IT qualification / experience
Minimum of 7-10 years of experience is required with primary responsibilities in the shipboard IT operations field, with at least 50% of that experience in a supervisory role
Proficient knowledge and experience with staff scheduling and budget management
Exceptional oral, written and interpersonal communication skills required
Excellent interpersonal skills to communicate with all level of employees and management in a multi-cultural environment, with both business and technical acumen as required
Superior writing, analytical and problem solving skills; able to provide quality work with minimum direction
Must be a fast thinker and be able to make decisions under pressure
Demonstrates ability to perform successfully in an open environment where frequent and direct interaction and collaboration with customers and peers is ordinary
Prior experience leading, motivating and developing direct/indirect team members
Thorough knowledge of the shipboard onboarding & HR process
Experience leading Operational Support teams
Thorough understanding of the concept of shift based scheduling
Thorough understanding of shipboard hierarchy / reporting structure
Excellent organizational and analytical skills
Preferred
Minimum 2 years of onboard shipboard experience preferred
Project Management / Administration experience a plus
Benefits
Competitive compensation and benefits package
Excellent career development opportunities
Company
Royal Caribbean Group
Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world.
10001+ employees
H1B Sponsorship
Royal Caribbean Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (19)
2023 (12)
2022 (14)
2021 (4)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$15.43BKey Investors
RCI HoldingsMorgan Stanley
2025-09-22Post Ipo Debt· $1.5B
2025-05-14Post Ipo Debt· $2.28B
2024-09-16Post Ipo Debt· $1.5B
Leadership Team
Jason Liberty
Chairman and Chief Executive Officer
Matt Denesuk
SVP, Chief AI Officer
Recent News
Company data provided by crunchbase