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Crossroads · 3 months ago

Assistant Program Supervisor - Wilmerding, PA

Wilmerding, PA

Full-time

Onsite

Mid Level

Crossroads Treatment Centers is dedicated to providing accessible, high-quality, evidence-based medication-assisted treatment for opioid use disorder. The Assistant Program Supervisor will support the Program Supervisor in achieving key performance indicators, assist with onboarding and training new team members, and ensure compliance with policies while addressing patient concerns.

Health Care

Growth Opportunities

Responsibilities

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture

Supports and reinforces Crossroads policies and procedures

Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS

Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters

Partners with Program Supervisor in conducting interviews for open positions

Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc

Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training

Creates schedules and approves timecards for teammates at assigned centers

Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology

Ensure labs are completed in a timely manner and sent to the appropriate lab

Reconciliation of payments and transportation of deposits to bank

Primary point of contact for all patient concerns and escalation to Program Supervisor

Maintaining patient insurance information and facilitate conversations regarding insurance concerns

Ordering and maintaining all supplies for assigned center(s)

Communicate necessary changes with team and ensure changes are implemented timely and effectively

Complete and facilitate performance evaluations with the assistance of the Program Supervisor

Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor

Available and onsite during hours of center operations

Assists Support Departments as needed

Qualification

Office Based Opioid Treatment experienceSupervisory experienceSubstance abuse experienceMental health experienceEmployee relationsPerformance evaluationsTeam trainingSchedulingPatient communicationInsurance facilitation