Clerk Chat · 3 months ago
Customer Support Agent (PT)
United States
Full-time
Remote
Entry, Mid Level
2+ years expClerk Chat is a company focused on enhancing business communication through their innovative messaging application and AI integration. They are seeking a Customer Support Agent to be the first point of contact for users, handling inquiries and collaborating with various departments to improve the customer journey.
SMSSoftwareTelecommunications
Responsibilities
You will be the first point of contact for our customers by email and chat
You will handle and coordinate product-specific inquiries, engaging with external stakeholders
You will have the opportunity to think critically about and improve processes, with a focus on future growth and optimization
You will develop and continuously improve our customer journey
You will closely collaborate with all departments to further improve our customer journey
Qualification
Required
2-3 years of experience in a similar role within the telecom industry
Able to work both independently and collaboratively within a team
Excellent communication skills and comfortable speaking to all sorts of customers
Creative problem solver - able to expedite resolution by offering potential fixes
Self-starter with a proactive attitude and the mindset to work in a start-up environment
Benefits
Flexible vacation time
Healthy quarterly bonuses
Creative freedom
Company
Clerk Chat
Clerk Chat helps in keeping track of customer support, operations, and sales messages.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$7MKey Investors
Race Capital
2024-01-03Seed· $7M
Leadership Team
Alexander Haque
Co-Founder
Will Chertoff
Co-Founder
Recent News
Company data provided by crunchbase