Sysdig · 3 months ago
Junior Customer Solutions Engineer
Nashville, TN
Full-time
Onsite
New Grad, Entry Level
$56K/yr - $77K/yrSysdig is a leading company in cloud security, dedicated to helping organizations secure their innovation in the cloud. The Junior Customer Solutions Engineer will support customers on the Sysdig Platform, build relationships, assist with aligning features to use cases, and collaborate with various teams to enhance customer experience.
Cloud ComputingCloud SecurityCyber SecurityOpen SourceSaaSSecurity
Responsibilities
Support customers as a junior technical resource on the Sysdig Platform, reporting to the Sr. Director of Customer Success
Learn how to build strong relationships with customer teams and technical users
Assist with aligning Sysdig features to customer use cases and goals
Shadow and participate in customer calls, workshops, and troubleshooting sessions
Help with basic configuration, data collection, and environment checks under the guidance of senior engineers
Capture customer questions and feedback to share internally with Product and Customer Success teams
Partner with teammates across Customer Success, Sales, and Support to deliver a seamless customer experience
Qualification
Required
Bachelor's degree in Computer Information Systems (CIS), Management Information Systems (MIS), Cybersecurity, Computer Science, or a related field
Basic understanding of IT concepts such as cloud platforms, containers, or networking (from coursework, labs, or internships)
Familiarity with Linux basics and curiosity about Kubernetes
Interest in learning scripting, APIs, and automation tools
Awareness of cybersecurity fundamentals (threats, vulnerabilities, compliance)
Exposure to Prometheus, observability, or DevOps concepts in school or side projects
Preferred
Early career technologists who are curious, collaborative, with an interest to stay up to date with industry trends
Interest in cybersecurity and solving real-world cloud security problems with a curiosity to stay up to date with industry trends and new cloud security technologies
Internship, project, or certification experience with cloud, monitoring, or security technologies
Willingness to grow technical depth in areas like Kubernetes, cloud platforms, monitoring, and security
A team player who succeeds in an environment of mentorship and knowledge-sharing with a willingness to work directly with customers
Benefits
Extra days off to prioritize your well-being
401(k) Retirement Savings Plan with a 3% company match
Maternity and Parental Leave
Mental health support for you and your family through the Modern Health app
Full health benefits package for you and your family
Company
Sysdig
The leader in cloud security powered by runtime insights
Founded in 2013
501-1000 employees
H1B Sponsorship
Sysdig has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (18)
2023 (17)
2022 (26)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$729.5MKey Investors
PermiraInsight PartnersAccel
2021-12-15Series G· $350M
2021-04-28Series F· $188M
2020-01-22Series E· $70M
Leadership Team
Loris Degioanni
Founder and CTO
Karen Walker
Chief Financial Officer
Recent News
2025-12-27
2025-12-10
Company data provided by crunchbase