Netflix · 1 week ago
Senior Manager, Technical Operations - CS Technology
Los Gatos, CA
Contract
Onsite
Senior Level, Lead/Staff, Director/Executive
$100K/yr - $350K/yr
8+ years expNetflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries. They are seeking a Senior Manager for Technical Operations within the CS Technology team to lead and manage a high-impact team, ensuring the configuration and operation of customer service tools and technologies are effective and scalable.
Digital EntertainmentMedia and EntertainmentTVVideo Streaming
Responsibilities
Driving the operational strategy and execution for Technology Operations to support the scale and complexity of Netflix’s global CS operations
Leading and developing a lean, globally distributed team focused on delivering high-impact results and fostering a culture of accountability, innovation, and continuous improvement
Providing hands-on guidance and mentorship to team members to help them grow in skills, confidence, and experience, and to collaborate effectively with third-party partners and internal engineering teams
Overseeing the planning and execution of support models, including the potential implementation of on-call or 24/7 support
Building and nurturing strong cross-functional partnerships across InfoSec, Data Privacy, Legal, Internal Audit, CS Product and Engineering, and all relevant CS functions
Collaborating with internal stakeholders and third-party vendors on Support and Managed Service aspects, ensuring alignment on priorities, resource allocation, and operational excellence
Ensuring contracted SLAs are met and managing vendor resources effectively and independently, driving governance and performance improvements
Rapidly establishing clear accountability and process discipline within a high-growth, dynamic environment
Overseeing the implementation and continuous improvement of IT operations best practices, incident management, security/access management, and service delivery at scale
Partnering closely with CS Product team and Engineering teams to ensure customer service technologies and infrastructure are reliable, secure, and well-configured
Using data-driven insights to identify and implement opportunities for efficiency, reliability, and performance improvements, and to provide visibility to leadership on key metrics, risks, and opportunities
Fostering a collaborative and innovative team environment that encourages knowledge sharing and professional growth
Demonstrating stakeholder empathy and curiosity to seek understanding and proactively address business needs
Qualification
Required
8+ years of experience in technical operations, IT service management, or technology support roles, with at least 3 years in a leadership capacity
Demonstrated success in building, developing, and scaling high-performing, lean technical operations or support teams in fast-paced, global environments
Experience mentoring and guiding multidisciplinary teams, including system administrators and application/tooling support specialists
Proven ability to operate in high-volume customer service, contact center, or BPO environments
Strong track record of cross-functional collaboration with internal engineering teams and third-party vendors, specifically in Support and Managed Service areas
Vendor management experience, including driving governance, ensuring contracted SLAs are met, and managing vendor resources independently
Solid understanding of IT operations best practices, support models (on-call/24x7), incident management, service delivery at scale, and security/access management
Familiarity with customer service technologies, tools, and infrastructure, with the ability to partner closely with product management and technical stakeholders
Background in process design and continuous improvement, driving operational efficiency, reliability, and security
Excellent communication, stakeholder management, and influencing skills, with the ability to provide clear visibility to leadership and partners
Ability to thrive in ambiguity, rapidly establish accountability and process discipline, and deliver results in a high-growth environment
Strong analytical and problem-solving skills, with a data-driven approach to decision-making and performance management
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
Benefits
Health Plans
Mental Health support
A 401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
Full-time salaried employees are immediately entitled to flexible time off.
Company
Netflix
Netflix is an online streaming platform that enables users to watch TV shows and movies.
10001+ employees
H1B Sponsorship
Netflix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (310)
2024 (309)
2023 (191)
2022 (261)
2021 (268)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$63.91BKey Investors
Wells FargoTCVGroupe Arnault
2025-12-05Post Ipo Debt· $59B
2024-08-01Post Ipo Debt· $1.8B
2018-05-05Post Ipo Debt· $2.67M
Leadership Team
Gregory Peters
Co-CEO
Ted Sarandos
Co-CEO
Recent News
2026-01-09
Company data provided by crunchbase