Titan America · 3 months ago
Customer Service Rep II
US-FL-Deerfield Beach
Full-time
Onsite
Entry Level
1+ years expTitan America is seeking a Dispatcher/Customer Service Representative to join their Deerfield Beach office. This role is responsible for managing dispatch schedules, tracking orders, and communicating with customers to enhance logistics operations and customer satisfaction.
Real Estate
Responsibilities
Coordinate and schedule dispatch of bulk cement, aggregate and Fly Ash deliveries in alignment with customer orders and plant capacity
Act as the primary point of contact for customers regarding order status, delivery times, and product availability
Schedule, Tender, Book and Monitor delivery schedules, address any delays or changes, and proactively communicate updates to customers
Work closely with carriers’ transport coordinators, and internal/external customers team to ensure smooth logistics and service fulfillment
Maintain accurate records of orders, dispatch logs, and delivery confirmations in the system (Mercury Gate/JWS)
Resolve customer complaints, delivery issues, or product quality concerns with professionalism and urgency
Ensure compliance with safety regulations and company policies in dispatch operations
Prepare and generate daily/weekly dispatch and service performance reports
Support inventory tracking and stock reconciliation processes when needed
Qualification
Required
Must have associate's degree or dispatch experience
Safety focused and able to participate in a safety-centered work culture
Excellent written and verbal communication skills with professional decorum over the phone
Strong mathematical skills, strong interpersonal skills, and ability to communicate effectively
Problem Solving, Decision-Making, and Critical-Thinking skills
Attention to detail, ability to stay organized and work independently
Ability to work well under pressure and meet deadlines
Strong time management and strong organizational skills required
Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint)
Must be able to speak, read and write English
Preferred
Bachelor's degree is preferred
Logistics experience of moving products from Point A to Point B and 1-3 years of experience in a Dispatch Call-Center is preferred
Bilingual or Spanish is a plus
Company
Titan America
Titan America is a family lead heavy building material company.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-07IPO
Leadership Team
Bill Zarkalis
President & Chief Executive Officer, Titan America LLC
Recent News
2025-11-19
Morningstar.com
2025-11-08
Business Wire
2025-11-06
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