Remote Live Chat Agent/Customer Service Representative (Day & Night Shift) jobs in United States
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Trescal · 4 months ago

Remote Live Chat Agent/Customer Service Representative (Day & Night Shift)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Trescal is seeking a motivated and customer-focused Remote Live Chat Agent / Customer Service Representative to join their team. The role involves providing real-time support to customers through live chat and messaging platforms, assisting with inquiries, resolving issues, and ensuring a positive customer experience.

Asset ManagementIndustrialIndustrial EngineeringMechanical EngineeringTechnical SupportTest and MeasurementTraining
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Respond promptly and professionally to customer inquiries via live chat, email, and messaging platforms
Provide accurate information about products, services, policies, and troubleshooting steps
Manage multiple chat conversations at once while maintaining accuracy and efficiency
Escalate complex issues to higher-level support when necessary
Document customer interactions and update records in the CRM system
Collaborate with other departments to resolve customer concerns quickly
Maintain service standards, including response time, resolution rate, and customer satisfaction
Contribute to the improvement of FAQs, knowledge bases, and self-service resources

Qualification

Customer service experienceLive chat supportTyping skillsWritten communicationMultitaskingProblem-solving skillsOrganizational skills

Required

High school diploma or equivalent required; additional education in communications, business, or IT is a plus
Excellent written communication skills with strong grammar and spelling
Fast and accurate typing skills
Ability to multitask and stay organized in a remote environment
Strong problem-solving skills and patience when dealing with customers
Reliable internet connection and ability to work day or night shifts

Preferred

Previous experience in customer service, live chat, or remote support preferred

Company

Trescal

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Trescal is a unique player in calibration services.
dateFounded in 2008
location
Rungis, Ile-de-France, FRA
people-size5001-10000 employees
web-link
http://www.trescal.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-11-28Acquired
2010-09-24Private Equity

Leadership Team

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Mark van Horck
President & CEO
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Michael Watson
Founder / Former CEO
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Recent News

Research and Markets
Calibration Services Market Analysis Report 2025-2029: Calibration Services Look to Installed Base, Calibration Intervals Changes, Impacts of Self Calibration
2025-05-29
EIN Presswire
Calibration Services Market Size to Cross USD 9.92 Billion by 2032, at a CAGR of 5.33% | SNS Insider
2025-03-01
PR Newswire
EQT Infrastructure enters exclusive negotiations to acquire a majority stake in Trescal, a global leader in calibration laboratories
2022-11-28
Company data provided by crunchbase