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Fairmont Hotels & Resorts · 4 hours ago

Assistant Front Office Manager

Kohala, HI

Full-time

Onsite

Mid, Senior Level

$58K/yr - $66K/yr

Fairmont Hotels & Resorts is a luxury hospitality company located on Hawai’i Island, offering a unique experience with a focus on Hawaiian culture. The Assistant Front Office Manager will support various departments to ensure a seamless guest experience, manage the Rooms division, and uphold service standards.

HospitalityResorts

No H1B

Responsibilities

Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service

Oversee and support both Royal Service and Pre-Arrival operations, ensuring seamless coordination, efficient communication, and an elevated guest experience

Create a positive & engaging culture within the Front Office Department

Assist in regular training, counseling and re-coaching to ensure consistency of service standards

Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests

Maximize rooms revenue through participating in yield management meetings and implementing supportive agreed upon revenue management strategies and practices

Assist the Front Office Manager with administrative tasks including scheduling, projects and weekly trainings

Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)

Be well versed in hotel fire & life safety/emergency procedures

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the Management of the Hotel

Qualification

Property Management System (Opera)Guest Service commitmentLeadership experienceMicrosoft Office proficiencyMultilingual abilitiesTeam collaborationAttention to detailSelf-motivationOrganizational skills

Required

Previous leadership experience, required

Proven ability to build and maintain good relationships with all stakeholders

Ability to lead by example, belief in a strong team culture and sets the scene for high performance

Ability to focus attention on guest needs, remaining calm and courteous at all times

Excellent reading, writing and oral proficiency in English language

Ability to work cohesively and collaboratively as part of a team

Detailed & service oriented with an eye for detail to be self-motivated and energetic

Recognized commitment to Guest Service and exceeding guest expectations

Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure

An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)

Preferred

Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai'i/Ilocano/Tagalog)

Benefits

Premium preferred provider medical/drug/vision benefits at competitive prices.

We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!

We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.

Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately!

Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences.

We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.

We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)!

Complimentary food & beverage on property