Assembled · 6 hours ago
Software Engineer - Integrations Platform (Experienced)
United States
Full-time
Remote
Senior Level
5+ years expAssembled is a unified platform that orchestrates human agents and AI for customer support, utilized by companies like Canva and Etsy. The role involves building the integrations platform, ensuring interoperability with various tools, and enhancing customer experience through reliable and scalable integrations.
Customer ServiceSoftwareInformation TechnologyScheduling
Responsibilities
Own the systems that make Assembled interoperable with the tools our customers rely on most, from CRMs and ticketing systems to internal knowledge bases, communication platforms, and AI model providers
Build a consistent framework for integrations, covering authentication, rate-limiting, retries, and error handling, so that new integrations can be developed and operated with confidence
Build robust, bi-directional integrations with platforms like Salesforce, Zendesk, and ServiceNow to power scheduling, reporting, and AI-driven automation
Build pipelines that can reliably handle millions of events per day while maintaining consistency for low-latency synchronization of data
Invest in systems that make integration failures visible and actionable for both our team and our customers
Build integrations that allow AI to fetch, reason over, and act within customer systems in real-time
Qualification
Required
Have 5+ years of engineering experience, ideally with experience building integrations, APIs, or distributed systems
Are excited to design and own a high-leverage platform that powers dozens of integrations across our product surface
Have strong empathy for customers and understand that integrations are often mission-critical to adoption and trust
Thrive in ambiguous, cross-functional problem spaces: balancing customer needs, security requirements, and technical constraints
Enjoy working closely with product and go-to-market teams to understand which integrations drive the most impact
Have familiarity with one or more parts of our stack: Integration surfaces: REST APIs, GraphQL, webhooks, streaming APIs; Data sync & pipelines: Postgres, Snowflake, event queues, Redis; Languages: Go and Python; Infrastructure: AWS, Kubernetes, observability platforms (Datadog, Mezmo, CloudWatch)
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase