Veeva Systems · 6 hours ago
Senior Sustaining Engineer
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $220K/yr
5+ years expVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. They are seeking multiple Senior Sustaining Software Engineers to troubleshoot and resolve critical customer issues in their Vault CRM products, ensuring customer success and collaborating with various teams.
BiotechnologyCRMEnterprise SoftwareSoftware
Responsibilities
Troubleshoot critical customer reported issues in the Vault CRM products
Fix bugs in the Vault CRM code
Learn everything about the Vault CRM modules and use that knowledge to ensure our customers are successful
Build tools to help with fixing and troubleshooting product issues
Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues
Identify problems that may impact multiple customers
Help mentor junior engineers
Qualification
Required
5+ years of experience in software support or sustaining role for Enterprise products
Experience with backend development with Java
Experience with troubleshooting and debugging web and mobile apps built with Java, HTML/CSS, C#, Swift and Objective-C
Hands-on experience with SQL querying and working with data
Exceptional analytical and problem-solving skills
Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations
Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations
Ability to technically collaborate with product engineers while troubleshooting customer escalations
Preferred
Python scripting
Experience with AWS
Experience with Vault CRM / Veeva Vault
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Company
Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry.
5001-10000 employees
H1B Sponsorship
Veeva Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (60)
2023 (52)
2022 (73)
2021 (55)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
Emergence Capital
2013-10-16IPO
2008-06-05Series Unknown· $4M
2007-02-06Angel· $3M
Leadership Team
Peter Gassner
Founder and CEO
Mitch Wallace
Retired - Co-Founder and VP Operations
Recent News
2025-12-07
2025-11-24
2025-11-21
Company data provided by crunchbase