Assembled · 5 hours ago
Software Engineer - Data Infrastructure
New York, United States
Full-time
Hybrid
Mid LevelAssembled is a company that focuses on unifying human agents and AI for customer support. They are seeking an experienced software engineer to help shape the foundation of their data systems, working closely with various teams to build and maintain robust data infrastructure that supports both internal analytics and customer-facing product experiences.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
Design and build systems that power both the storage and retrieval of analytical data
Own the transformation layer that models data for fast, consistent metric queries
Define and maintain the metrics layer that supports dashboards, exports, APIs, and internal tools
Collaborate with product, infrastructure, and Assist teams to build rich reporting experiences—like helping customers measure ROI on AI adoption
Manage scalable pipelines that move and transform production data for analysis
Instrument observability into the data platform, including freshness, lineage, and correctness
Qualification
Required
Have experience working with modern data warehouses (e.g., Snowflake, BigQuery) and understand their performance characteristics
Have built or maintained end-to-end ELT pipelines and are comfortable choosing the right level of precomputation
Have designed or worked closely with a metrics or semantic layer, and understand how to define metrics that are consistent, queryable, and performant across reporting surfaces
Are comfortable reasoning about systems tradeoffs—latency, cost, developer velocity, and reliability
Take pride in building systems that are clear, maintainable, and empower others
Have strong SQL fluency and are comfortable reading query plans, debugging slow queries, and optimizing for performance
Preferred
Experience with semantic layer tools like Cube, MetricFlow, or Looker's LookML
Familiarity with analytics-focused software engineering (e.g., event tracking, funnel analysis, experiment platforms)
Experience modernizing legacy data systems or planning large-scale migrations
Experience collaborating cross-functionally with AI/ML teams or product managers focused on AI systems
Benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
Founded in 2018
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase