Assembled · 1 day ago
Product Manager - Workforce Management
San Francisco Bay Area
Full-time
Hybrid
Mid, Senior Level
$180K/yr - $220K/yr
4+ years expAssembled is a company that provides a unified platform for customer support, combining human agents and AI to optimize operations. They are seeking a Product Manager to grow their workforce management product, focusing on understanding customer needs, collaborating with cross-functional teams, and driving product strategy and performance.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
Work with prospects and customers to deeply understand problems and needs. Conduct research and interviews, partner across functions, and analyze feedback and usage data
Collaborate with engineering and design teams to design and deliver impactful solutions. Provide clear requirements and direction, prioritize key features, and remove blockers. Our team is highly collaborative and individual engineers and designers wear a lot of hats. Expect and empower rigorous discussion and debate
Evangelize the product vision and roadmap to external (and internal) stakeholders. Share the 'why' behind key decisions and rally teams around the product strategy
Foster a culture of experimentation and iteration. Design ways to test and validate new features or strategies, measuring impact & adoption and incorporating learnings
Drive product performance and key metrics. Report on insights to leadership and cross-functional teams and craft strategies to drive adoption and value
Champion high product quality. We hold a high bar for usability, visual design, as well as relevance to complex user workflows
Foster a fast-paced, growth-mindset, empathetic culture. The needs of our customers are changing quickly as companies grow (or shrink) and navigate new ways of working. At the same time, our company has more than doubled the number of customers in the past year. The ability to thrive in ambiguity and change and help us proactively shape the function and culture is critical
Qualification
Required
Minimum of 4 years of product management experience in Enterprise SaaS – you must already know what good product management looks like and have demonstrated ability to autonomously drive strategy and execution for an entire $XXm revenue product line
You've led and shipped impactful products with significant complexity that show you know how to break down hard problems and have strong product craft and judgement around tradeoffs
Collaborative and helpful approach, with a track record of building strong partnerships, trust, and respect across functions and making the people around you more effective
Strong written and verbal communication skills: this is a rigorous writing culture that welcomes discussion and feedback
Customer obsession and excellent direct communication with senior enterprise stakeholders, with a passion for understanding underlying issues and translating business problems into product solutions
Analytical mindset and ability to meaningfully engage with data and the team's PhDs designing optimization algorithms and forecasting headcount and staffing needs
Technical fluency to drill into complex design and implementation challenges
Excited to work in person in our San Francisco office a minimum of 3 days a week (or more!)
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase