Assembled · 9 hours ago
Customer Success Manager - Mid Market
San Francisco Bay Area
Full-time
Hybrid
Mid Level
3+ years expAssembled is a company that provides a unified platform for customer support, balancing human agents and AI. The Mid-Market Customer Success Manager will work with customers to deliver value, retain accounts, and identify growth opportunities while managing relationships and ensuring customer satisfaction.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
Manage a portfolio of Mid-Market customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders
Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc) to drive results
Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business
Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation, etc
Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled to achieve their goals and maximize ROI
Drive customer renewals and mitigate churn within your book of business
Identify and execute on areas of growth and expansion in your portfolio of customers
Qualification
Required
Relationship building & managing up: You enjoy developing relationships and can collaborate effectively with a wide range of constituents, adjusting your messaging accordingly
You don't give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments
You have a track record for getting things done: You know how to juggle competing priorities and drive towards outcomes
You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product
You have a growth mindset: You're not afraid to try things you've not done before and failing
You thrive on feedback and are a self-starter
You are a great team member: You are collaborative, humble, and helpful
You get on the plane: You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement
Preferred
3+ years of experience in customer-facing, operational, and start-up environments
Workforce Management Experience is a bonus
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase