Assembled · 7 hours ago
Sales Engineer
San Francisco Bay Area
Full-time
Onsite
Mid Level
3+ years expAssembled is a company focused on optimizing customer support through a unified platform that integrates human agents and AI. They are seeking a Solutions Engineer to drive technical discovery and closure of sales opportunities, while shaping the strategy and execution of their innovative platform.
Customer ServiceInformation TechnologySchedulingSoftware
No H1B
Responsibilities
Drive opportunities from technical discovery through closure, partnering closely with AEs to translate complex requirements into clear, compelling solutions leveraging Assembled's platform
Design and execute technical evaluations, proofs of concept (POCs), and custom demos that showcase how Assembled uniquely solves customer challenges
Own responses to RFPs/RFIs and security questionnaires, transforming these into strategic advantages that highlight our product strengths and readiness
Become an expert in workforce management (WFM) and support operations, proactively anticipating customer needs and demonstrating thought leadership
Build internal tools, scalable demos, and enablement resources that uplift the entire sales organization
Consistently achieve ambitious quarterly targets in a dynamic, high-growth environment
Qualification
Required
3-5 years of experience as a Sales Engineer, Solutions Engineer, or Solutions Architect, ideally within SaaS
Strong technical background; comfort with APIs, cloud services (especially AWS), integrations, and web technologies
Demonstrated ability to thrive independently in fast-paced, ambiguous environments
Proven track record of closing complex technical deals and consistently achieving sales targets
Exceptional communication skills, able to simplify and effectively present complex concepts to both technical stakeholders and executive buyers
Preferred
Direct experience in workforce management, contact center operations, or customer support technologies
Hands-on coding ability—we love scrappy problem-solvers who can prototype solutions quickly
Startup or high-growth company experience, comfortable wearing multiple hats and rapidly adapting to change
Benefits
Competitive compensation (base + commission)
Equity in a high-growth company
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase