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MUSC Health · 4 months ago

UNIV - Program Coordinator II - Department of SCTR

Charleston, SC

Full-time

Onsite

Entry, Mid Level

$48K/yr - $88K/yr

2+ years exp

The Medical University of South Carolina (MUSC) is seeking a Program Coordinator II for the Department of SCTR. This role is responsible for coordinating recruitment resources and managing the Patient Outreach Recruitment process, ensuring compliance with relevant laws and policies while collaborating with various stakeholders.

Health CareHospitalMedical

Responsibilities

Consult with leadership and technical development team to create and maintain internal program policies, procedures, and processes, and liaise to build consensus around priorities and timelines establishing program strategic standards, goals and objectives

Determine needs and assess current system capabilities to map out workflows, recommend best practices, and enhance program features and processes necessary to maximize utilization and functionality for all product users including researchers and patients

Evaluate and optimize potential interoperability with existing and future related systems and processes as appropriate

Lead continuous quality improvement efforts for the Patient Outreach Recruitment (POR) process by developing standardized metrics and reporting tools that enable leadership to assess progress toward program goals

Collaborate with data architects and IS-RAS personnel to define system requirements for tracking research preference utilization in human subjects recruitment, with the goal of measuring impact on enrollment outcomes

Monitor and report on effectiveness in achieving objectives and resolving challenges, implementing corrective actions as needed

Coordinate POR governance board meetings, including preparation and distribution of agendas, supporting materials, and meeting minutes, as well as follow up on the execution of post-meeting action items

Serve as a subject matter expert on the POR workflow, providing comprehensive support to research staff and MUSC patients regarding recruitment processes and research preference settings

Partner with SCTR Leadership to ensure clear, accurate, and strategic dissemination of POR-related information to both internal stakeholders and the lay public

Design and deliver educational materials and outreach initiatives—including lunch-and-learn sessions, departmental presentations, printed resources (e.g., brochures, flyers), and accessible web-based/eLearning content—to promote understanding and engagement with the Research Preference process

Share methodology and best practices with SCTR state-wide partners and nationally via the CTSA consortium to promote and increase SCTR’s visibility and contribution to the overall mission of the NIH CTSA

Provide daily operational support for SCresearch.org and ResearchMatch.org recruitment websites under the guidance of SCTR’s Recruitment Manager, ensuring effective utilization of these platforms by MUSC research teams

Deliver training and user support, promoting best practices in participant recruitment and platform navigation

Review lay summaries on SCresearch.org and proactively engage study teams with recommendations to enhance clarity and participant appeal

Evaluate and approve ResearchMatch researcher registrations, study postings, and renewal requests in alignment with platform guidelines

Engage with and serve as MUSC’s representative to the national ResearchMatch.org community to learn about and share best practices

Monitor website traffic and performance metrics to identify opportunities for system improvements and promptly escalate technical issues to developers

Serve as the primary point of contact via phone and email for individuals in search of research opportunities occurring throughout the MUSC’s enterprise including our state-wide affiliates

Provide potential participants with instruction on navigating the publicly available SCresearch.org site, how to identify studies of interest and contact respective study teams

Other duties as required

Qualification

Human subjects researchRegulatory affairsProgram coordinationData analysisCustomer serviceStakeholder interactionCommunication skillsCollaboration skillsOrganizational skills

Required

A bachelor's degree and two years relevant program experience

Excellent Customer Service, Communication And Collaboration Skills

Resourceful, highly organized and able to prioritize

Proficiency in laws, regulations, policies and procedures relevant to human subjects research

Experience in regulatory affairs, good clinical practice, human subjects research recruitment and an understanding of the electronic use of healthcare technology

Ability to effectively interact with stakeholders with diverse expertise, backgrounds and at multiple institutional levels

Company

MUSC Health

MUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina.

Founded in 1824

Charleston, South Carolina, USA

10001+ employees