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BTS · 3 months ago

Systems Administrator III

Columbia, MD

Contract

Onsite

Senior Level, Lead/Staff

$165K/yr - $190K/yr

10+ years exp

BTS Software Solutions is seeking a System Administrator III to support operations in Annapolis Junction, MD. The role involves managing IT system infrastructure, providing support for IT systems, and ensuring compliance with system security controls.

Defense & Space

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems

Manages IT system infrastructure and any processes related to these systems

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provides support for the escalation and communication of status to agency management and internal customers

Provides support for the dispatch system and hardware problems and remains involved in the resolution process

Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Provide support for implementation, troubleshooting and maintenance of IT systems

Provide configuration management, implementation, and sustainment of compliance with applicable system security controls

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Implement IAVA security patches and insure patch status is recorded in appropriate systems of record

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and planning

Provide in-depth experience in trouble-shooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process

Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorization

Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy

Provide Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems

Qualification

UNIXLinuxWindowsServiceNowITSMIAT Level 2TroubleshootingConfiguration ManagementProblem ResolutionCommunication Skills

Required

Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a Bachelor's Degree

Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required

Four (4) years of experience with Service Management (ITSM) is required

ServiceNow System Administrator certification is required

Four (4) years of experience with ServiceNow platform is required

Two (2) year of experience integrating ServiceNow with other applications is required

IAT level 2 or 3 certification required