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DMI · 3 months ago

Senior Manager IT Operations

United States

Contract

Remote

Senior Level, Lead/Staff

8+ years exp

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking an experienced IT Operations Manager to oversee and manage IT operations for a federal government contract, ensuring compliance with federal regulations and security standards while leading a team of IT professionals.

Cyber SecurityEnterprise SoftwareInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Oversee the day-to-day operations of the IT environment, ensuring systems, networks, and infrastructure are functioning efficiently and securely

Manage the implementation, configuration, and operation of IT systems, applications, and hardware for federal clients, ensuring they meet required performance and availability standards

Lead and coordinate the activities of IT teams responsible for system monitoring, incident management, performance tuning, and user support

Lead and manage a team of IT professionals, providing guidance, training, and support to enhance performance and career growth

Develop and implement staffing plans, ensuring appropriate resource allocation for ongoing projects and maintenance tasks

Foster a collaborative and high-performance culture, promoting continuous improvement, knowledge sharing, and a proactive approach to problem-solving

Ensure that IT infrastructure (hardware, software, servers, networks, and cloud services) is optimized for performance, scalability, and security

Monitor system performance and health using industry-standard tools, and take proactive measures to prevent issues or mitigate system failures

Oversee patch management, system upgrades, and the installation of new software or hardware as required

Manage the resolution of IT incidents and service disruptions, ensuring quick and efficient response and resolution within established SLAs

Lead root cause analysis for recurring issues, working with technical teams to identify solutions and prevent future occurrences

Ensure that incident and problem management processes are in place and followed, maintaining a high level of service continuity

Ensure that all IT operations adhere to federal security standards and regulations (e.g., FISMA, NIST, FedRAMP), and actively contribute to maintaining a secure IT environment

Work with cybersecurity teams to manage risk, implement security patches, and respond to potential threats

Coordinate regular security audits and vulnerability assessments to ensure that the environment remains compliant with federal and industry standards

Develop and execute IT operational strategies that align with business objectives and ensure the efficient operation of systems and services

Analyze operational data and performance metrics to identify areas for improvement and implement best practices and process enhancements

Drive the adoption of new technologies and innovative solutions to improve system efficiency, reduce costs, and support future growth

Collaborate with vendors, third-party service providers, and other stakeholders to ensure that service delivery meets contractual and performance expectations

Oversee contract management and procurement for IT equipment and services, ensuring cost-effectiveness and compliance with federal requirements

Provide regular updates to senior leadership, clients, and stakeholders on the status of IT operations, performance, and ongoing initiatives

Maintain comprehensive documentation of IT operations, including system configurations, policies, procedures, and incident reports

Prepare regular reports on IT performance, risk assessments, and ongoing projects, providing actionable insights to leadership

Ensure that all operational procedures and guidelines are documented and up to date

Qualification

IT Operations ManagementSecurity+Project ManagementITIL CertificationCompliance KnowledgeBudgeting SkillsLeadershipEffective Communication

Required

A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required

8 to 10 years' experience in managing complex IT projects or contracts, including resource allocation, project planning, and meeting deadlines

Certifications such as PMP or ITIL

Security+ or equivalent is required

In-depth knowledge of IT systems, infrastructure, and software development

Familiarity with government regulations, compliance, and security standards (e.g., NIST)

Strong leadership abilities to guide teams, resolve conflicts, and make strategic decisions

Effective communication with stakeholders, team members, and senior management

Budgeting and financial oversight skills to effectively manage the contract

Ability to allocate resources efficiently and track expenses

New hires must have or complete the required certification (e.g., Security+ or equivalent) within 90 days of their start date

Security+ or equivalent is required upon hire for Tier 2, Tier 3, and technical roles

Must be a U.S. Citizen

Benefits

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.

Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.

Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.

Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.

Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

Company

DMI

DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.

Founded in 2002

Bethesda, Maryland, USA

1001-5000 employees