CHEP · 5 months ago
Senior Account Manager - Field Based
United States
Full-time
Remote
Senior Level
5+ years expCHEP is a global leader in pallet and container pooling services, helping companies transport goods more efficiently and sustainably. They are seeking a Senior Account Manager who will be responsible for managing a portfolio of high-growth accounts, developing strategic account plans, and driving customer satisfaction and loyalty through tailored solutions.
Outsourcing
Responsibilities
Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets
Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability
Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations
Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio
Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records
Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement
Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies
Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth
For designated portfolio, develop account strategies, including identifying value streams, in collaboration with key customer stakeholders
Identify, build and manage relationships with key customer decision makers and influencers (including creating a relationship management plan), using NPS to identify measures required to improve customer experience, develop and deliver plan of actions and deliver on the account growth strategy and to steer the CHEP team
Drive cross-functional alignment with internal experts to configure solutions and negotiate contractual terms that meet customer’s strategic goals (i.e., relentless customer focus)
Develop and execute tailored strategies for customers that ensure their ongoing satisfaction and loyalty leading to growth and profitability of the account
Shape and manage ongoing sales opportunities to grow account, manage cross-functional teams to deliver proactive proposals, RFP responses, contract renewals, and continuous improvement plans
Monitor impact delivered to customer on an annual basis, align on the results with key stakeholders, and delivering on growth objectives
Collaborate with integrated marketing team and leverage sales enablement platform to share relevant brand materials and collateral to build strong customer relationships, support customer success story creation
Collaborate with Logistics and Customer Experience teams to deliver high customer service and day to day operations
Own strategic, financial and operational performance of the account: Track and report out on key metrics measuring impact delivered to customer; lead cross-functional team to deliver annual account objectives; lead regular customer business reviews, oversee performance vs agreed KPIs, proactively and timely resolution of any performance issues
Act as a subject matter expert and develop own capability to leverage best in class account management methodology, technology and cross-functional collaboration
Qualification
Required
Bachelor's Degree minimum or related experience
5-7 Years Sales and Account Management Experience
Proven success in developing & managing strategic relationships with key contacts
Experience managing a book of business greater than $5M in sales
Account Management experience within Fast Moving Consumer Goods, and or Refrigerated/Frozen Foods
Proven record of selling / negotiating in highly complex strategic environments
Proven success driving significant volume growth with existing customers through relationship development
Extended work in cross functional matrix oriented internal structures
Experience identifying joint business initiatives (farming within customer accounts) and implementing / delivering against those opportunities
Ability to manage multiple accounts efficiently while overseeing projects and deadlines
Company
CHEP
CHEP helps move more goods to more people, in more places than any other organisation on earth.
10001+ employees
H1B Sponsorship
CHEP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (12)
2022 (8)
2021 (17)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
unknown2016-11-02Acquired
Leadership Team
Adrienne N.
Talent Acquisition Partner
Derek Ishler
Finance Business Partner, Automotive
Company data provided by crunchbase