Liberty Software · 4 months ago
Pharmacy Support Account Manager
Grapevine, Texas, United States
Full-time
Onsite
Entry, Mid Level
2+ years expLiberty Software is a company that prides itself on exceptional client relations and support. They are seeking a Pharmacy Support Account Manager to enhance their support team, focusing on providing stellar customer service and technical assistance for their software products.
PharmaceuticalSoftware
Responsibilities
Build and maintain strong, long-lasting customer relationships with all members of assigned accounts, including pharmacy owners, pharmacists, technicians, and clerks
Provide guidance and aid to configure software and computer settings to customize software to best meet each client’s unique needs
Ensure the timely and successful delivery of solutions to clients’ unique needs, working with internal departments to ensure project resolutions
Communicate clearly with clients over the phone or by email about status of purchases, trouble tickets, and various requests
Assist with high severity requests or issue escalations as needed
Become an expert on Liberty’s software suite to guide clients in best practices for their specific needs
Provide onsite and web-based training of Liberty’s pharmacy software as needed
Provide on-call assistance when assigned
Qualification
Required
At least two years of relevant experience required, such as experience with customer service, retail pharmacy, computer technician, call center, or similar
Professional and friendly demeanor is a must
Demonstrated ability to communicate by phone, ticketing system, and email internally and to members at all levels of client organizations, including pharmacy owners, pharmacists, technicians, and clerks
Proven ability to shift between multiple tasks and manage competing needs
Strong attention to detail
Excellent listening, documentation, and critical thinking skills
Preferred
Pharmacy Technician certification and retail pharmacy knowledge a plus
Bachelor's degree in business, communications, computer science, or other related field a plus
Benefits
100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
Option to enroll immediate family members available with Liberty contributing 50% of monthly premium
Fully vested 401K matching on a pre- or post-tax basis
Liberty-paid HSA contributions every paycheck
Generous PTO plan and paid holidays
Annual tuition reimbursement program and professional certification courses available
Adoption expense reimbursement program
Dependent Care FSA availability providing tax savings for qualifying child care expenses
Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
Fully-stocked breakroom
Company
Liberty Software
Liberty is a pharmacy management system.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase