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Buckle · 3 months ago

Operations Manager (Full-Time)

Lake Jackson, TX

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Buckle is a retail company committed to creating an enjoyable shopping experience for its guests. The Operations Manager is responsible for overseeing various operational tasks, ensuring efficient store management, and leading onboarding activities while maintaining a high level of customer service.

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Responsibilities

Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs

Complete the Operations Manager daily disciplines

Manage promotions by educating Teammates and ensuring signage is displayed appropriately

Complete pulls and markdowns

Monitor layaway procedures to ensure layaways are current and accurate

Answer store internal and external phone lines and resolve questions and requests in an efficient and courteous manner

Monitor reservation application, including Guest follow-up, team education, and product reservation

Lead onboarding and selection activities including monitoring hiring dashboards on a daily basis, setting up interviews and completing onboarding with all new teammates

Complete inventory reviews including year-end inventory

Develop and maintain knowledge of Point of Sale (POS) software

Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity

Understand and execute all policies regarding payments, exchanges and Loss Prevention practices

Receive freight boxes and store transfers through register

Report discrepancies through Inventory Manager

Maintain all shipment-related paperwork

Monitor and recognize security risks and thefts, and know how to prevent or handle these situations

Make shipping labels for all packages being sent out and sort packages by required shipment transit time (expedited shipping or regular ground shipping)

Send in recalls and Return to Vendors (RTVs) on a weekly basis

Complete special orders and the necessary phone calls to the Guest

Keep supplies in stock and organized (e.g. boxes, transfer bags, printer paper, hangers, sensors, etc.)

Organize fixtures and shelving

Engage in activities that support a neat, clean, and organized work area

Handle all maintenance issues in the store – plumbing, electrical, etc

Communicate any policy violations to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner

Provide feedback to Store Manager regarding merchandise handling concerns

Understand and apply Buckle’s Code of Ethics and all of Buckle’s policies, procedures, and handbooks

Additional duties as assigned

Compare and verify merchandise invoices to items received to ensure that shipments are correct

Upon request, ship any alterations, layaways, or special orders to Guests

Check accuracy of freight packing slips and transfer slips

Double-check that all transfers have been processed through the register and that items match what you are shipping out

When shipping items to Guests and other stores, must fold items and place in appropriate sized box for proper presentation of product when unpacked

Create and develop a visual merchandising strategy on a weekly basis

Consistently utilize and implement the Weekly Checklist, photo library, and other visual tools

Uses Performance Tracker to track results and strategize on product rotation

Is up-to-date on all current visual standards and videos

Utilize the SPG, Planner, and Zone Maintenance Action Plan to maintain visual standards

Understands the importance of the store window’s impact on business and completes with a high level of urgency

Comfortable in giving and receiving feedback from peers and management

Promote personal and store growth

Demonstrate and maintain a professional, mature, and stable relationship with all Teammates

Overcome objections and problem solve

Self-educate on all company tools (videos, pieces, books) and share this information with others

Ability to travel and cover other stores within District based on business needs

Handle all schedule changes in a positive and professional manner

Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit

Special projects and other duties as assigned

Qualification

Point of Sale (POS)Visual merchandisingInventory managementCustomer serviceTeam leadershipProblem solvingCommunication skills

Required

High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience

Must be 18 years of age or older due to the nature of the job