New York Life Insurance Company · 2 weeks ago
Vice President - End User Technology and Experience
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$225K/yr - $275K/yr
10+ years expNew York Life Insurance Company is a Fortune 100 company committed to innovation and workforce well-being. The Vice President of End User Technology and Experience will lead the strategy and execution of modern workplace technology, ensuring a frictionless employee experience and overseeing service delivery across various technology functions.
FinanceFinancial ServicesInsurance
Responsibilities
Deliver frictionless colleague experience by delivering quality products with zero defects and ongoing focus on end user experience monitoring
Develop and execute a holistic strategy for modern workplace technology—including endpoint management, unified communications, collaboration tools, AV infrastructure, and workplace automation tools leveraging RAG and Agentic AI Technologies
Align workplace services with broader business and technology strategies to enhance employee productivity, satisfaction, and operational resilience
Champion the adoption of emerging tools and standards to maintain a cutting-edge employee technology ecosystem
Oversee service delivery across end-user computing, IT support (L1/L2), unified communications, AV, and executive support teams
Define and monitor key performance indicators (KPIs)—such as service-level agreements (SLAs), user satisfaction, and incident resolution metrics
Implement continuous improvement processes that drive efficiency, scalability, and quality
Lead, mentor, and scale a team of directors, managers, and engineers (including OE analysts, AV specialists, and support leads)
Foster a collaborative, inclusive, high-performance culture that emphasizes accountability, professional growth, and knowledge sharing
Coordinate cross-training and operational redundancy to build team resilience
Partner with other technology divisions—security, infrastructure, cloud, AI/Data, and program management—to ensure cohesive workplace technology strategy
Build relationships with business leaders and support functions to anticipate needs, communicate roadmap plans, and drive adoption
Engage with global or corporate counterparts to align workplace standards and share best practices
Manage vendor and partner relationships, oversee technology evaluations and procurement, and ensure compliance with corporate standards, budgets, and risk frameworks
Embed security, compliance, and resilience across all workplace services
Stay informed on trends in digital workplace, virtual work environments, and collaboration technologies to guide strategic innovation
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; advanced degree (MBA or MS) preferred
10+ years of progressive experience in workplace technology leadership or engineering
Proven track record scaling workplace services in large, complex, hybrid enterprises, especially in financial services or regulated environments
Deep expertise in end-user computing, unified communications, AV, collaboration tools (e.g., Microsoft 365, Teams), ITSM platforms, device management, and cloud integration
Strong understanding of infrastructure automation, CI/CD, workplace analytics, and operational intelligence
Thought leader in AI Platforms, (CoPilot, Open AI) and measuring value realization from AI investments
Architect of future state technology servicing building autonomous technology support services with technologies such as Moveworks, Nexthink, custom developed AI driven experiences
Exceptional leadership, strategic planning, communication, and change management capabilities
Business acumen and collaboration skills to align technical solutions with organizational needs
Demonstrated ability to deliver through vendor ecosystems while managing budgets and governance
Strategic, forward-thinking, and hands-on when needed
Adaptable, with a commitment to continuous improvement
Strong collaborator, able to influence cross-functional teams and senior stakeholders
Benefits
Leave programs
Adoption assistance
Student loan repayment programs
Company
New York Life Insurance Company
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.
10001+ employees
H1B Sponsorship
New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (99)
2023 (85)
2022 (77)
2021 (48)
2020 (65)
Funding
Current Stage
Late StageLeadership Team
Craig DeSanto
CEO
Don Vu
Senior Vice President, Chief Data & Analytics Officer
Recent News
2026-01-05
Insurance News in the United States
2025-12-13
EIN Presswire
2025-12-11
Company data provided by crunchbase