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FHN Financial · 3 months ago

GGL Safekeeping Specialist

Houston, TX

Full-time

Onsite

Senior Level

5+ years exp

FHN Financial is a leading regional financial services company dedicated to helping clients unlock their full potential. The GGL Safekeeping Specialist will coordinate safekeeping operations, provide enhanced servicing to clients, and ensure accurate payment processing for various financial products.

FinanceFinancial ServicesService Industry

Responsibilities

Work with manager and team with coordination of all safekeeping/enhanced operations activities

Provide enhanced operations servicing to our FHN Financial clients that safe-keep SBA GICs, SBA COOFs, and USDA guaranteed loans

Issue, track, and maintain safekeeping receipt registry

Provide clients with Debit/Credit Advices in advance of payments of P&I, payoffs, redemptions, etc. Advices will identify the specific loan/security, amount, date of payment or disposition. Payments/Credits will be affected via fed wire or ACH Credit

Collection and disbursement of principal and interest payments in a timely manner as identified in the terms and conditions of the FHN Financial Safekeeping Agreement

This position requires a degree of due diligence to ensure payments are accurate and borrowers are in good standing (current status). Loans payments remitted in error must be reconciled with lenders to bring balances and paid-to-dates in synch between lenders and investors

Provide specific reports / statements to our FHN Financial clients on a monthly basis that will reflect all payment activity on all assets whereby payments are received by FHN Financial. Statements will reflect all holdings, activities, and balances

Provide servicing for products sold to FHN Financial Holder/Investors such as USDA Loans, SBA Loans, and COOF’s

In the event of borrower payment delinquencies, this team will determine reason(s) for the delinquency and learn of plan to remedy such delinquency. All research must be properly documented on the respective FHN Financial internal platform to properly our records/files

Work in tandem with the SBA’s Fiscal and Transfer Agent (currently Guidehouse, LLP) and individual lenders to determine loan status

Work on additional projects and assignments on an ongoing basis

The number one goal is to continuously utilize knowledge from the customer experience to improve efficiency and effectiveness

Borrower deferment of payments

Borrower modifications to terms of promissory note (i.e., rate changes, maturity changes, payment amortization changes, etc.)

Borrower default and the formal demand process

Borrower prepayments and any calculations of penalties that will be assessed and passed through to the respective holders/investors

Procedures to document any approved changes to the borrowers’ terms (sample forms will be created and presented for lender review)

Qualification

Banking experienceFinancial services knowledgeLoan servicingCustomer serviceTeam coordinationProblem-solving skillsDocumentation skillsAttention to detail