Los Angeles Mayor's Office of Public Engagement · 3 months ago
Customer Service Specialist 1229 (Revised 02/28/25) (A)
Los Angeles, CA
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $97K/yrThe Los Angeles Mayor's Office of Public Engagement is seeking a Customer Service Specialist to perform specialized business tax, licenses, and permits work. This role involves cashiering, processing customer requests, resolving billing questions, and responding to public inquiries regarding city business tax and permits.
Responsibilities
Perform specialized business tax, licenses, and permits work
Involving cashiering
Various aspects of processing and reviewing customer requests for service
Billing questions and resolutions
Service complaints
Responding to the public’s concerns and requests for information on City business tax and associated permits
Lifeline exemptions and reductions
Ordinances
Rules
Regulations, and policies
Including the use of a computer terminal for inputting requests
Reviewing billing information
Following up on requests
And does related work
Qualification
Required
Perform specialized business tax, licenses, and permits work
Involve cashiering
Process and review customer requests for service
Handle billing questions and resolutions
Address service complaints
Respond to the public's concerns and requests for information on City business tax and associated permits
Understand Lifeline exemptions and reductions
Know ordinances, rules, regulations, and policies
Use a computer terminal for inputting requests
Review billing information
Follow up on requests
Company
Los Angeles Mayor's Office of Public Engagement
MOPE aims to fulfill LA Mayor Eric Garcetti's vision of an inclusive, transparent, accountable and responsible city government.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase