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Kaiser Permanente · 3 months ago

Material Customer Service Associate (On Call/Variable Schedule)

Honolulu, HI

Full-time

Onsite

Entry Level

1+ years exp

Kaiser Permanente is a healthcare organization seeking a Material Customer Service Associate to manage inventory and provide exceptional customer service. The role involves ordering and replenishing materials, maintaining inventory levels, and assisting in training staff members.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

Responsibilities

Advises customers to develop and maintain appropriate inventory minimum and maximum target levels; assists customer with material inventory needs which may include research

Ensures that established replenishment cycle results in most accurate, timely, and efficient delivery of supplies to customers

Develops and maintains effective physical organization of storerooms and storage areas that respects Program and regulatory agency standards

Rotates dated items appropriately

Advises customers to eliminate non-standard supply items from inventory

Acts as liaison for customers for national product standards

Demonstrates exceptional customer service with variety of internal and external customers

Acts as effective resource and liaison for Material Services

Provides reliable, useful product information to customers

Identifies and devises action plans to enhance utilization of goods and services

Functions effectively as adjunct medical office team member while advocating prudent application of national and divisional Material Services and financial control standards

Assists training for health care team members and Material Services staff members on Material Services practices

Provides information to health care team members and Material Services staff members on Material Services practices

Effectively manages and resolves emergency situations, such as stock outages and equipment failures

Edits requisitions and confers with issuing department regarding requirements, specifications, quantity and quality of merchandise and delivery schedules; places orders by utilizing material computer system

Carries out necessary follow-ups and expediting activities to insure proper delivery schedules

Keeps management informed of problem areas and takes constructive corrective action

Insures proper inventory levels are maintained

Interprets inventory printouts; provides information, projections and recommendations for purchase standardization, quality, amounts or equivalency

Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service

Performs other duties and accepts responsibility as assigned

Qualification

Material services experienceInventory management systemsCustomer serviceHealthcare industry knowledgeMaterial management certificationInterpersonal relationsWord processingSpreadsheetsMathematical abilityOral communicationWritten communicationTeamworkConflict resolutionProblem solvingAttention to detail

Required

One (1) year experience in material services or purchasing

High School Diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements

Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, teamwork, conflict resolution, and problem solving

Demonstrated knowledge of and skill in word processing, spreadsheets, database, and inventory management information systems PC applications

Talking to co-workers, customers, outside vendors, and on the telephone

Reading, writing, speaking and understanding English

Training/giving and receiving instructions

Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness