Hallmark Aviation ยท 5 months ago
Airline Account Manager in Auston-Bergstrom International Airport
Austin, TX
Full-time
Onsite
Mid, Senior LevelHallmark Aviation is a leading above the wing ground handling company with over 32 years in the business, and they are seeking a professional Airline Business Manager for a prestigious airline. The Business Manager will lead the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
Air TransportationCustomer ServiceProfessional Services
No H1B
Responsibilities
Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
Ensure that airline account operates according to schedule and service level agreements
Oversee the long-term analysis of manpower needs, groom potential leaders
Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
Develop and cultivates strong customer relations/retention
Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
Provide hands-on supervision of the staff and delegate workload
Provide direct customer relations support
Ensure cross training of staff members and monitor mandatory training
Administer performance recognition and reward program(s)
Carry out disciplinary action and motivational activities when needed
Process promotion, demotion and termination paperwork
Enforce company policies and procedures (including safety, security, and uniform & grooming standards)
Qualification
Required
Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
Ensure that airline account operates according to schedule and service level agreements
Oversee the long-term analysis of manpower needs, groom potential leaders
Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
Develop and cultivates strong customer relations/retention
Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
Provide hands-on supervision of the staff and delegate workload
Provide direct customer relations support
Ensure cross training of staff members and monitor mandatory training
Administer performance recognition and reward program(s)
Carry out disciplinary action and motivational activities when needed
Process promotion, demotion and termination paperwork
Enforce company policies and procedures (including safety, security, and uniform & grooming standards)
Previous Airline Experience
At least 18yrs old, with a High School Diploma or G.E.D
English Proficient, Other Languages May Be Required
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire
Selected candidates will be required to attend and successfully complete management and airline product training
Must have flexible availability and reliable transportation
English Required
Preferred
Proven LEADERSHIP abilities and ORGANIZATIONAL skills
Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience
PC basics (Outlook, Microsoft Word, PowerPoint, excel, Adobe PDF, etc.)
Excellent interpersonal, coaching and counseling skills
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
Able to work varied hours, and flexible to travel if needed
Company
Hallmark Aviation
Hallmark Aviation has several key principles of success that drive our company culture.
Founded in 1989
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase