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Rack Room Shoes · 3 months ago

Assistant Manager - 2nd

Charlotte, NC

Full-time

Onsite

Mid Level

Rack Room Shoes is a family footwear retailer offering a wide selection of shoes for men, women, and children. The Assistant Manager assists the Store Manager in managing day-to-day store operations, ensuring compliance with company policies while providing leadership and training to staff. In the absence of the Store Manager, the Assistant Manager takes full responsibility for store operations and strives to meet sales and service objectives.

E-CommerceFashionLifestyleRetail

Responsibilities

Primary responsibility is the safety and welfare of employees and customers

Create, establish and maintain an excellent customer shopping experience

Maintain and reinforce current service level standards

Provide service training and leadership to staff members

Manage customer issues with a sense of urgency and to the satisfaction of our customer

All POS terminal transactions in accordance with policy and procedure

Sales, Discounts and Refunds

Loyalty

Open/Closing procedures

Inventory Control responsibilities to include adherence to all policies and procedures in regards to:

Shipping and Receiving

Price Management (Price Changes, Markdowns etc.)

Singles

Damaged Merchandise

Conducting a Physical Inventory

Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:

Merchandise Placement

Sales floor maintenance and housekeeping

Promotional event directions, materials and signage

Payroll Control responsibilities to include adherence to all policies and procedures in regards to:

Scheduling

Payroll budget compliance

Time and Attendance

Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:

Utilization of all available training tools

Consistent reinforcement of operational standards

Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets

Work towards a complete understanding of managing all day to day operations

Qualification

Managerial skillsVisual merchandisingOrganizational skillsEffective communicationInterpersonal skillsBasic mathematical skillsFootwearOperations policies