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Piedmont Global · 22 hours ago

Quality Assurance Manager - Contingent upon award

United States

Full-time

Remote

Senior Level

5+ years exp

Piedmont Global is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages. They are seeking an experienced Quality Assurance Manager to oversee language services quality for the Executive Office for Immigration Review under the Department of Justice, focusing on implementing quality standards and ensuring compliance with federal requirements.

Information Technology & Services

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Ensure interpreter services comply with DOJ EOIR standards for accuracy and cultural sensitivity

Conduct regular audits and evaluations, addressing any quality issues with corrective actions

Drive initiatives to enhance quality, efficiency, and client satisfaction

Lead training programs to ensure interpreters and staff meet EOIR standards

Document QA activities and provide quality reports to teams and stakeholders

Serve as the main point of contact for quality-related client inquiries and feedback

Qualification

Quality AssuranceLanguage ServicesInterpretation/Translation ManagementEOIR standardsBachelor's degreeMaster's degreeClient CommunicationTraining Programs

Required

Bachelor's degree in Linguistics, Language Services, Criminal Justice, or a related field

At least 5 years of experience in quality assurance, language services, or interpretation/translation management, preferably in a legal or government setting

Familiarity with EOIR, DOJ, or other federal quality standards for language services

US citizenship or permanent residency

Language industry experience

Preferred

master's degree

Company

Piedmont Global

Your partner in Strategic Globalization. We equip organizations with the people, capabilities, and strategies to lead—globally, fluently, confidently.

Founded in 2013

Arlington, Virginia, US

201-500 employees