Zadara · 2 weeks ago
Senior Cloud Support Engineer
United States
Full-time
Remote
Senior Level
$110K/yr - $130K/yr
5+ years expZadara is seeking a highly skilled and motivated Senior Cloud Support Engineer to ensure the performance, reliability, and availability of their cloud solutions. The role involves troubleshooting complex technical issues, providing customer support, and contributing to continuous improvements in system stability.
Information Technology & Services
Responsibilities
Build and maintain strong relationships with customers
Ensure a customer-first approach in all interactions and maintain high satisfaction levels
Provide quality technical guidance and training
Troubleshoot, design and deploy advanced L2 and L3 Networks
Service, analysis and resolution of tasks and support tickets
Prioritize and manage several open tasks at one time
Respond to tickets with urgency and clarity, according to SLAs
Provide high-level technical support, following tickets through to resolution
Escalate tickets to the next level providing clear incident details
Participate in Active On-Call rotational schedule, average one weekend per month, to support high-priority escalations and ensure continuous service availability
In addition to Active On-Call, the flexibility to support occasional critical incidents that may occur on a weekend or holiday
Configure servers, networking equipment, and cloud resources as needed
Work closely with management and senior members of different departments and third-party vendors to identify recurring problems and contribute to long-term solutions
Actively contribute to the Support knowledge base by creating clear, comprehensive training materials and documentation for internal and external use
Document best practices, incident post-mortems, and troubleshooting runbooks, updating knowledge base
Contribute to continuous improvement efforts in support delivery processes and tooling
Other responsibilities as assigned
Qualification
Required
5+ years experience in administration, configuration, and tuning of Linux systems (Ubuntu/Debian and/or CentOS/RHEL), and Virtualization/cloud environments (AWS/GCP/Azure/VMware/Openstack)
Strong troubleshooting, diagnostic, and problem-solving skills
Solid understanding and experience in network design, CCNA level or equivalent and configuration of network devices (switches, firewalls, routers)
Solid experience with storage systems (SAN/NAS/Object)
Scripting experience (Bash, Python, etc.)
Excellent written and verbal communication skills, including experience working directly with customers in the areas of support
Bachelor's Degree in Information Technology or Computer Science
Benefits
Paid time off
Medical, Dental, Vision insurance
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
401(k) plan with matching
Basic life and AD&D
Company
Zadara
Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications.
201-500 employees
H1B Sponsorship
Zadara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Yoram Novick
CEO
Derrick Danskin
Partner Marketing Manager
Recent News
Data Storage Asean
2024-01-27
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