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Dover Saddlery · 4 months ago

Product Advisor

Chantilly, VA

Part-time

Onsite

New Grad, Entry Level

Dover Saddlery is a company focused on providing quality equestrian products and services. They are seeking a Product Advisor who will be responsible for delivering excellent customer service, managing transactions, and maintaining the sales floor.

Animal FeedApparelEquestrian

Responsibilities

Greet customers and provide exceptional customer service experience

Answer questions, suggest promotional items and provide product information

Process payments by totaling purchases; processing checks, cash and store or other credit cards

Process customer refunds courteously and professionally

Process merchandise shipments

Assist with store upkeep

Perform other duties as assigned

Qualification

Equestrian experienceSales principlesCustomer service practicesTelephone etiquetteMulti-taskingCommunication skillsInterpersonal skillsTeamworkProblem solving

Required

Must have English equestrian experience

Basic understanding of sales principles and customer service practices

Solid communication and interpersonal skills

Ability to read, write and effectively communicate with customers, peers and management

Telephone etiquette

Ability to multi-task, while being attentive to customers

Ability to work as part of a team and take initiative independent of direct supervision

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders

Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service

Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays

High school diploma or equivalent, or in pursuit of a diploma

Team Player

Problem Solving