Sr Field Services Support jobs in United States
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Motion ยท 3 days ago

Sr Field Services Support

positionSalisbury, NC
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Motion is a company specializing in high-tech automation solutions for industrial automation across the United States. They are seeking a Sr Field Services Support professional to provide customer support through on-site installation, troubleshooting, and repair of complex equipment and systems, while also serving as a liaison with customers.

Industrial Automation

Responsibilities

Specializes in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems
Interprets customers' needs and clarifies the responsibility for problem resolution
Performs feasibility and approves operational quality of system equipment
Provides on-site technical product support and service to customers
Provides customers assistance with the operation and maintenance of the system
Serves as Motion's liaison with customer on administrative and technical matters for assigned projects
May mentor lower-level employees
Performs other duties as assigned

Qualification

MaintenanceTroubleshooting complex systemsReliabilityCritical thinkingCommunication skillsProfessional demeanorResource managementTravel budget managementIndependent work

Required

Typically requires an associate degree and five (5) or more years of related experience or an equivalent combination
Maintenance and reliability background
Ability to work independently
Strong critical thinking and problem solving ability
Strong communication skills required
Ability to maintain a professional demeanor in a stressful situation
Ability to manage contract location resources
Ability to manage travel budget
More than 50% travel required
Push/pull up to 100 pounds
Lift/carry up to 100 pounds
Lift bulky objects

Preferred

Excellent driving record preferred

Benefits

Healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick
Holiday pay

Company

Motion

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Motion is a Automation Machinery Manufacturing.
dateFounded in 1931
location
Birmingham, Alabama, USA
people-size5001-10000 employees
web-link
https://www.motion.com

Funding

Current Stage
Late Stage

Leadership Team

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Patrick Cummings, CPA, CGMA
Senior Vice President & CFO
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Scott Feldbush
SVP and CIO
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