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Translated · 10 months ago

Localization Account Manager - Dublin

United States

Full-time

Remote

Senior Level

5+ years exp

Translated is a leading company in AI-enabled translation services, on a mission to allow everyone to understand and be understood in their own language. They are seeking a Localization Account Manager to develop strategic relationships with business partners, maximize client value, and ensure customer satisfaction in the localization industry.

LocalMachine LearningNatural Language ProcessingNeurosciencePublic RelationsTranslation Service

Culture & Values

Responsibilities

Identifying and seeking out new lines of business that align with our values of transparency, automation, and an environment conducive to the global delivery of translations

Developing strategic and strong relationships securing trust with business partners with a portfolio of major clients to maximize lifetime value and increased overall profitability

Acquiring a thorough understanding of key customer needs and requirements, defining and sharing account goals, objectives, and strategic perspective

Partner with the sales team in onboarding new customers to ensure seamless transitions for every step of onboarding

Expand the relationships with existing customers by continuously proposing solutions that meet and/or exceed their objectives

Maintaining a clear and open line of communication with the customers to ensure their satisfaction, and anticipate any problems that may arise

Ensuring profitability and success of accounts, driving to customer retention

Ensure the correct products and services are delivered to customers in a timely manner

Serve as the link of communication between key customers and internal teams

Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Qualification

Localization industry experienceEnterprise account managementFluency in EnglishRelationship developmentProblem-solvingFluency in another languageComputer skillsCommunication skillsOrganizational skillsNegotiation skills

Required

Proven experience as enterprise/key account manager and a track record of establishing, growing and developing targeted clients at the enterprise level

Past experience within the localization industry is essential, knowledge of the industry is required

Experience in relationship development and the full life cycle of sales development and providing solutions based on understanding customer needs

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

Excellent organizational skills

Ability in problem-solving and negotiation

Fluency in English and another language. Fluency in Italian is a plus

Excellent computer and web skills

Willingness to travel internationally

Bachelor's Degree in a business or related discipline is required

Minimum of 5 years experience in a similar AM role within the translation & localization industries is preferred

Experience working with international teams

Must possess valid Passport for international travel