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Courser · 21 hours ago

IT Support Services I-Help Desk

Wenatchee, WA

Full-time

Onsite

Entry Level

2+ years exp

Courser is a company that accelerates the growth of IT service provider companies. They are seeking an IT Support Services professional to deliver outstanding technical assistance, diagnose and resolve issues related to hardware, software, and network systems for employees and clients.

Information Technology & Services

Responsibilities

Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs

Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers

Install, configure, and update operating systems, software, and hardware for new and existing users

Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions

Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues

Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference

Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions

Collaborate with other IT team members and escalate complex issues to senior engineers as needed

Support IT projects such as system upgrades, software deployments, and network expansions

Ensure security measures are followed to protect the integrity of data and systems

Maintain compliance with all company policies and procedures

Answer phone calls and triage issues

Other duties as assigned

Qualification

Microsoft NetworksNetwork configurationActive DirectoryPowershellNetwork securityCloud technologyCompTIA A+Customer serviceITIL knowledgeCommunication

Required

+2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

Excellent computer proficiency (MS Office - Word Excel and Outlook)

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices

High School diploma or GED required

Preferred

Associate degree preferred

Experience with ConnectWise

Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900

Experience with cloud platforms like AWS, Azure, or Google Workspace

Knowledge of ITIL practices and IT service management

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance

401k match

Unlimited vacation time

Paid sick time

10 Holidays including your Birthday and a Floating Holiday!

Healthy Lifestyle reimbursement

Amazon Prime reimbursement

40 Hours for Volunteer Time

Paid parental leave

Reimbursement for ongoing education and certifications

Learning and development programs

Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.